Check your landlordLandlord
Greatwell Homes Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 6
- May 2021 to May 2026
- Maladministration found
- 2 of 6
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 6 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Partial maladministration | 2 |
| No maladministration | 4 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 2 |
| Policy Review | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 3 | 1 | |
| Moving/ | 2 | 1 | |
| ASB/ | 1 | 0 | |
| Estate Management | 1 | 0 | |
| Repairs (includes damp and mould) | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 1 | 0 | |
| 2023 | 1 | 1 | |
| 2024 | 0 | 0 | |
| 2025 | 1 | 0 | |
| 2026 | 2 | 0 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,165 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 6The 6 most recent of 6 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 May 2026Case 202416453 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about: Staff conduct. Reports of ASB. The complaint.”
- 10 April 2026Case 202450910 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request for communal washing lines to be relocated.”
- 28 February 2025Case 202319639 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the residents: Concerns regarding appointments. Reports of being harassed by the landlord.”
- 12 May 2023Case 202107843 · Assured TenancyPartial maladministration
Orders or recommendations: Compensation, Policy Review
- 8 April 2022Case 202009209 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s management transfer. The resident’s requests for adaptations to the property.”
Recommendations: Take Specific Action (non-repair)
- 26 May 2021Case 202004324 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s unannounced visits to the property on 29 July 2019; The unannounced visit to the property on 4 September 2020 and; Complaint handling.”
Orders or recommendations: Compensation
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