Check your landlordLandlord
Great Yarmouth Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 9
- January 2022 to May 2026
- Maladministration found
- 8 of 9
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 9 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 3 |
| Partial maladministration | 5 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 8 |
| Apology | 5 |
| Policy Review | 5 |
| Take Specific Action (non-repair) | 5 |
| Other | 2 |
| Repairs | 2 |
| Case Review | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 5 | 5 | |
| Repairs (includes damp and mould) | 5 | 5 | |
| ASB/ | 2 | 1 | |
| Financial | 2 | 2 | |
| Information and data management | 2 | 2 | |
| Estate Management | 1 | 1 | |
| Moving/ | 1 | 1 | |
| Occupancy Rights | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 1 | 0 | |
| 2023 | 4 | 4 | |
| 2024 | 1 | 1 | |
| 2025 | 2 | 2 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
6,138 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 3
- Findings
- 7
- Maladministration findings
- 6
- Maladministration rate (share of findings)
- 100%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,659
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,796 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 78.4%
- Stage 2 answered on time
- 96.4%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 9The 9 most recent of 9 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 13 May 2026Case 202412872 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of water leaks. Associated complaint.”
Orders or recommendations: Compensation
- 29 August 2025Case 202428969 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord handled the resident’s concerns about: The previous communal heating system The current Air Source Heat Pump (ASHP)”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 12 February 2025Case 202405474 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Temporary move. The Ombudsman has also considered the landlord’s record-keeping.”
Orders or recommendations: Apology, Case Review, Compensation, Other
- 18 October 2024Case 202231188 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the resident’s reports about the landlord’s handling of; Damp and mould and the subsequent remedial repairs in the property. The claim for damage to the household’s belongings. The management of the tenancy including audits and an…”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 30 November 2023Case 202119372 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: the resident’s reports of damp and humidity; other repairs to the property, and the resident’s associated concerns; the resident’s reports of pest control issues; the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Other, Policy Review, Take Specific Action (non-repair)
- 27 November 2023Case 202125602 · Secure TenancyPartial maladministration
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 31 July 2023Case 202006889 · Secure TenancyPartial maladministration
Orders or recommendations: Compensation, Policy Review, Process Change
- 28 June 2023Case 202201561 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The resident's complaint is about the landlord's handling of a number of works to the property. The landlord’s complaint handling and record keeping has also been considered.”
Orders or recommendations: Apology, Compensation, Policy Review, Repairs
- 26 January 2022Case 202103099 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports about non-residents causing anti-social behaviour (ASB) in communal areas of the building and lighting fires.”
Recommendations: Repairs, Take Specific Action (non-repair)
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