Check your landlordLandlord
Gravesham Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 6
- July 2021 to June 2025
- Maladministration found
- 5 of 6
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 6 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 2 |
| Partial maladministration | 3 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 6 |
| Apology | 3 |
| Staff Training | 3 |
| Case Review | 1 |
| Other | 1 |
| Policy Review | 1 |
| Process Change | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 5 | 4 | |
| ASB/ | 3 | 3 | |
| Moving/ | 2 | 1 | |
| Repairs (includes damp and mould) | 2 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 2 | 2 | |
| 2023 | 0 | 0 | |
| 2024 | 1 | 1 | |
| 2025 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
6,113 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 3
- Findings
- 6
- Maladministration findings
- 4
- Maladministration rate (share of findings)
- 67%
- Severe maladministration findings
- 0
- Compensation ordered
- £350
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,640 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 95.3%
- Stage 2 answered on time
- 96.3%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 6The 6 most recent of 6 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 23 June 2025Case 202322422 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: a pre-void inspection and the associated cost incurred by the resident. the resident’s complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Staff Training
- 8 January 2025Case 202502734 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: reports of damp and mould complaint”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 19 December 2024Case 202322899 · LeaseholderMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks and water ingress into her property from the flat above. Communication with the resident about the repairs. The resident’s reports of antisocial behaviour (ASB) from…”
Orders or recommendations: Apology, Compensation, Process Change, Staff Training
- 27 May 2022Case 202117844 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of allegations of antisocial behaviour (ASB) made against the resident. The landlord’s handling of the associated complaint.”
Orders or recommendations: Compensation, Policy Review, Staff Training
- 12 April 2022Case 202113158 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) by her neighbour. The landlord’s complaints handling.”
Orders or recommendations: Compensation, Other
- 9 July 2021Case 202014010 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. The landlord’s complaint handling. A request for rehousing.”
Recommendations: Compensation
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