Check your landlordLandlord
Golding Homes Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 30
- August 2021 to June 2026
- Maladministration found
- 73%
- 22 of 30 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 30 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 10 | 33% |
| Partial maladministration | 12 | 40% |
| Reasonable redress | 3 | 10% |
| No maladministration | 1 | 3% |
| Outside jurisdiction | 3 | 10% |
| Mediation | 1 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 25 |
| Apology | 12 |
| Take Specific Action (non-repair) | 10 |
| Other | 8 |
| Repairs | 5 |
| Case Review | 2 |
| Process Change | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 20 | 16 | |
| Managing Relations | 17 | 15 | |
| ASB/ | 4 | 3 | |
| Information and data management | 2 | 0 | |
| Estate Management | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Moving/ | 1 | 0 |
A ruling can have more than one category tag. 3 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 1 | 1 | |
| 2023 | 6 | 3 | |
| 2024 | 6 | 4 | |
| 2025 | 13 | 11 | |
| 2026 | 3 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
8,479 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 14
- Findings
- 32
- Maladministration findings
- 23
- Maladministration rate (share of findings)
- 72%
- Severe maladministration findings
- 0
- Compensation ordered
- £8,330
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
7,802 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 30The 10 most recent of 30 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 18 June 2026Case 202335250 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water in the property. Complaint.”
- 14 May 2026Case 202231449 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Bathroom flooring works and silverfish Fire safety concerns We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Compensation, Repairs, Take Specific Action (non-repair)
- 13 March 2026Case 202342459 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of: the repair for the leak affecting the bathroom the associated complaint”
Orders or recommendations: Apology, Compensation, Other
- 22 December 2025Case 202434945 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of cold spots, condensation, damp and mould in the property. Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 16 September 2025Case 202317058 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s reports of: Extractor fans not working in the kitchen and bathroom. A leak in the ceiling in the property. Mould in the property. Issues with electrics at the property . Noise and nuisance…”
Orders or recommendations: Apology, Compensation, Repairs
- 21 July 2025Case 202333825 · Assured TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: Pest issues in the resident’s property. The complaint. The landlord operates a 2 stage complaints process. Its policy says it will provide a stage 1 response within 10 working days and a stage 2 response…”
Orders or recommendations: Apology, Compensation, Other
- 16 July 2025Case 202413086 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs in the property including asbestos, damp, and mould. Communication. The Ombudsman has investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other
- 9 July 2025Case 202418958 · Assured TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs at the property.”
Orders or recommendations: Compensation
- 27 June 2025Case 202430186 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint and her request for compensation for damaged belongings.”
Orders or recommendations: Case Review, Compensation, Take Specific Action (non-repair)
- 23 June 2025Case 202334981 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).”
Orders or recommendations: Apology, Compensation, Process Change
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