Check your landlordLandlord
Gloucester City Homes Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 6
- January 2021 to October 2025
- Maladministration found
- 2 of 6
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 6 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
| Partial maladministration | 1 |
| Reasonable redress | 1 |
| No maladministration | 3 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Take Specific Action (non-repair) | 2 |
| Apology | 1 |
| Case Review | 1 |
| Compensation | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 3 | 1 | |
| Estate Management | 2 | 0 | |
| Financial | 2 | 0 | |
| ASB/ | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Managing Relations | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 0 | |
| 2022 | 0 | 0 | |
| 2023 | 1 | 1 | |
| 2024 | 1 | 0 | |
| 2025 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
5,229 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 5
- Findings
- 13
- Maladministration findings
- 7
- Maladministration rate (share of findings)
- 54%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,950
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
4,831 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 6The 6 most recent of 6 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 October 2025Case 202429315 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s reports of unfair treatment and discrimination. The landlord’s response to the resident’s reports of noise nuisance. The landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Staff Training
- 26 February 2025Case 202316835 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s actions in recovering rent arrears from the resident.”
- 30 May 2024Case 202311899 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of the implementation of a pre-payment meter for heat and hot water in the property, and the associated costs.”
Recommendations: Take Specific Action (non-repair)
- 29 September 2023Case 202219320 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The condition of the property on letting it to the resident. The removal of asbestos at the property.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 27 April 2021Case 202007410 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s reports about: handling of outstanding repairs to the heating and hot water system. level of cleaning and maintenance in the communal areas. administration of service charges and requests for…”
Recommendations: Case Review
- 31 January 2021Case 201916109 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) (shortened) “The resident has complained that: The landlord failed to respond to their initial reports of a fly infestation The landlord took too long to respond to a leak and the resulting remedial works The landlord took too long to remove an abandoned mattress by…”
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.