Check your landlordLandlord
Gateway Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 19
- March 2021 to March 2026
- Maladministration found
- 84%
- 16 of 19 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 19 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 6 | 32% |
| Partial maladministration | 10 | 53% |
| No maladministration | 3 | 16% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 15 |
| Take Specific Action (non-repair) | 11 |
| Apology | 7 |
| Case Review | 6 |
| Policy Review | 4 |
| Staff Training | 4 |
| Process Change | 2 |
| Repairs | 2 |
| Other | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 13 | 11 | |
| Estate Management | 6 | 6 | |
| Repairs (includes damp and mould) | 6 | 4 | |
| ASB/ | 4 | 4 | |
| Financial | 2 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Information and data management | 1 | 1 | |
| Moving/ | 1 | 1 | |
| Occupancy Rights | 1 | 0 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 5 | 5 | |
| 2023 | 3 | 3 | |
| 2024 | 3 | 2 | |
| 2025 | 6 | 4 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
3,159 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 10
- Findings
- 29
- Maladministration findings
- 12
- Maladministration rate (share of findings)
- 46%
- Severe maladministration findings
- 1
- Compensation ordered
- £2,800
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
2,890 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 19The 10 most recent of 19 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 March 2026Case 202336992 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Oversight of cyclical work in 2017. Response to building repair and maintenance concerns. Handling of car parking arrangements. Handling of streetlight repairs. We have also assessed the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 17 December 2025Case 202439005 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s reports of gas leaks and gas safety concerns following major works. The resident’s reports of missed appointments. The resident’s reports of bathroom repairs. The resident’s complaint.”
Orders or recommendations: Case Review, Compensation, Take Specific Action (non-repair)
- 10 December 2025Case 202407368 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s concerns that her property was not correctly registered. The associated complaint.”
- 15 August 2025Case 202400771 · LeaseholderNo maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: The resident’s request for a meeting to discuss cyclical works . Issuing service charge statements for years ending December 2021 and December 2022. The defects list for 2022 cyclical works supplied by the…”
- 30 July 2025Case 202445270 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of a leak.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs
- 10 June 2025Case 202310470 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: the resident’s concerns about the landlord’s management of her personal data and the housing development. the resident’s reports of a leak. the associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Process Change
- 27 May 2025Case 202431390 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to Reports of anti-social behaviour (ASB) from a neighbour. A boundary dispute between the resident and the neighbour.”
Orders or recommendations: Apology, Other
- 17 September 2024Case 202311690 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of leaks and damp in his property and the subsequent offer of compensation. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Policy Review
- 18 June 2024Case 202217623 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of the resident’s request for adaptations to their property.”
- 15 May 2024Case 202216373 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of allegations of anti-social behaviour (ASB) about the resident. Handling of the resident’s reports of harassment. Complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
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