Check your landlordLandlord
Gateshead Metropolitan Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 41
- April 2021 to June 2026
- Maladministration found
- 76%
- 31 of 41 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 3 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 41 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 2% |
| Maladministration | 21 | 51% |
| Partial maladministration | 9 | 22% |
| Reasonable redress | 1 | 2% |
| No maladministration | 7 | 17% |
| Outside jurisdiction | 1 | 2% |
| Mediation | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 34 |
| Apology | 24 |
| Take Specific Action (non-repair) | 18 |
| Other | 9 |
| Repairs | 7 |
| Case Review | 5 |
| Process Change | 4 |
| Policy Review | 3 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 26 | 24 | |
| Repairs (includes damp and mould) | 26 | 20 | |
| ASB/ | 6 | 2 | |
| Information and data management | 3 | 3 | |
| Moving/ | 3 | 3 | |
| Estate Management | 2 | 1 | |
| Financial | 2 | 1 | |
| Planned Works | 2 | 2 |
A ruling can have more than one category tag. 6 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 1 | |
| 2022 | 1 | 0 | |
| 2023 | 6 | 4 | |
| 2024 | 10 | 8 | |
| 2025 | 15 | 13 | |
| 2026 | 6 | 5 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
17,885 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 18
- Findings
- 47
- Maladministration findings
- 36
- Maladministration rate (share of findings)
- 80%
- Severe maladministration findings
- 3
- Compensation ordered
- £13,630
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
18,506 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 66.8%
- Stage 2 answered on time
- 83.8%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 41The 10 most recent of 41 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 29 June 2026Case 202544123 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: a. Reports of multiple issues with her bathroom, including damp and mould. b. Complaint.”
Orders or recommendations: Case Review, Compensation
- 22 May 2026Case 202501385 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports regarding: The installation of a skirting board. The installation of the cavity wall insulation. The rear door. Disability discrimination. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 24 April 2026Case 202530622 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reported gutter repair and associated damp and mould in her home. We have also assessed the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 17 February 2026Case 202523510 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s reports of a water leak and related damp and mould in her property Complaint handling”
Orders or recommendations: Apology, Compensation, Other, Process Change, Take Specific Action (non-repair)
- 16 February 2026Case 202424550 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs to a leaking bay window. The complaint.”
Orders or recommendations: Apology, Compensation, Other
- 30 January 2026Case 202500561 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of damp, mould and a leaking roof. The complaint.”
Recommendations: Compensation, Other, Repairs
- 19 December 2025Case 202446983 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of repairs in the property. Complaint.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 28 November 2025Case 202508806 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of property damage. Request for a property transfer. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 28 November 2025Case 202504764 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 24 November 2025Case 202334170 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “We have looked at the landlords: Handling of the ASB. Complaint handling.”
Orders or recommendations: Apology, Compensation
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.