Check your landlordLandlord
Futures Housing Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 12
- April 2021 to September 2025
- Maladministration found
- 83%
- 10 of 12 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 3 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 12 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 5 | 42% |
| Partial maladministration | 5 | 42% |
| No maladministration | 1 | 8% |
| Outside jurisdiction | 1 | 8% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 10 |
| Apology | 6 |
| Take Specific Action (non-repair) | 5 |
| Policy Review | 3 |
| Repairs | 3 |
| Staff Training | 2 |
| Case Review | 1 |
| Other | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 7 | 5 | |
| Managing Relations | 6 | 6 | |
| Estate Management | 2 | 1 | |
| Financial | 2 | 2 | |
| ASB/ | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 1 | 1 | |
| 2023 | 3 | 2 | |
| 2024 | 5 | 4 | |
| 2025 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
9,473 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 9
- Findings
- 22
- Maladministration findings
- 16
- Maladministration rate (share of findings)
- 76%
- Severe maladministration findings
- 3
- Compensation ordered
- £10,919
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
10,380 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 98.2%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 12The 10 most recent of 12 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 4 September 2025Case 202424095 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.”
Orders or recommendations: Compensation, Other
- 1 April 2025Case 202317660 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Concern about damage to his washing machine. Request for adaptations to his property.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 18 December 2024Case 202308956 · Assured TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s partner’s concerns about the conduct of its contractor.”
- 15 November 2024Case 202234026 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about the conduct of its call handlers. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 24 September 2024Case 202302990 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a leak at the resident’s property. The Ombudsman has also investigated the landlord’s: Record keeping. Complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Repairs
- 17 September 2024Case 202212340 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The resident’s concern regarding the requirement for him to pay for the call system through the service charge. The landlord’s handling of the resident’s request to stop paying for the call system after it broke following a fire.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 29 August 2024Case 202310685 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The length of time the landlord’s insurer took to process the subsidence insurance claim, assess the property and instruct the works to commence. The landlord’s response to the resident’s concerns about subsidence.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 3 July 2023Case 202113588 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s concerns about multiple leaks via the roof and guttering, and the positioning of scaffolding used to address this. This Service has also considered the landlord’s handling of the resident’s…”
Orders or recommendations: Apology, Compensation, Staff Training
- 23 June 2023Case 202112973 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of: Repairs to the intercom system. Repairs to a kitchen tap. The resident’s complaints about external works.”
Recommendations: Take Specific Action (non-repair)
- 27 February 2023Case 202205122 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The replacement of the resident’s communal letterboxes. The resident’s complaint.”
Orders or recommendations: Case Review, Compensation
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