Check your landlordLandlord
Freebridge Community Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 18
- May 2022 to February 2026
- Maladministration found
- 83%
- 15 of 18 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 3 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 18 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 6% |
| Maladministration | 7 | 39% |
| Partial maladministration | 7 | 39% |
| No maladministration | 2 | 11% |
| Outside jurisdiction | 1 | 6% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 15 |
| Apology | 9 |
| Repairs | 7 |
| Take Specific Action (non-repair) | 6 |
| Case Review | 4 |
| Other | 4 |
| Policy Review | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 11 | 8 | |
| Repairs (includes damp and mould) | 11 | 10 | |
| Financial | 4 | 4 | |
| Information and data management | 3 | 2 | |
| Moving/ | 3 | 2 | |
| ASB/ | 2 | 2 | |
| Estate Management | 2 | 2 | |
| Planned Works | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 2 | 1 | |
| 2023 | 2 | 2 | |
| 2024 | 6 | 6 | |
| 2025 | 6 | 6 | |
| 2026 | 2 | 0 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
7,060 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 10
- Findings
- 25
- Maladministration findings
- 11
- Maladministration rate (share of findings)
- 44%
- Severe maladministration findings
- 3
- Compensation ordered
- £9,043
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
6,875 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 95.8%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 18The 10 most recent of 18 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 19 February 2026Case 202420305 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of repairs. Request for a kitchen upgrade. Complaint.”
Recommendations: Compensation
- 12 January 2026Case 202442334 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of repairs. Response to the resident’s heating concerns. Response to the resident’s rehousing request. We have also investigated the landlord’s handling of the complaint.”
Recommendations: Take Specific Action (non-repair)
- 21 October 2025Case 202432825 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Reports of damp and mould in the resident’s property. The resident’s concerns that she had been left without a usable kitchen. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs
- 10 September 2025Case 202425047 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s report of: Excess cold and unaffordable fuel bills. Disrepair to front door. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 27 August 2025Case 202447154 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and structural concerns.”
Orders or recommendations: Apology, Compensation, Repairs
- 25 June 2025Case 202422538 · Assured TenancySevere maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to the resident’s wet room and damp and mould.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs, Take Specific Action (non-repair)
- 10 February 2025Case 202320126 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about the condition of the property, in particular: The condition of the kitchen. The condition of the bathroom. Concerns about damp and mould.”
Orders or recommendations: Apology, Compensation, Repairs
- 30 January 2025Case 202302955 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: the increase in the resident’s service charges. the landlord’s consultation before the increase in service charges. the landlord’s response to the resident’s request to be proportionally billed for specific heating use. the…”
Orders or recommendations: Apology, Compensation
- 29 November 2024Case 202217964 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the residents’: Reports about repairs to soffits, facias and guttering Reports about fencing. Reports about antisocial behaviour (‘ASB’) and noise. Reports about parking issues. Reports about a neighbour…”
Orders or recommendations: Compensation, Other, Policy Review, Process Change
- 30 September 2024Case 202347029 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s reports about leaks, damp and mould. Response to the associated complaint. Record keeping.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
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