Check your landlordLandlord
ForHousing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 71
- January 2021 to April 2026
- Maladministration found
- 79%
- 56 of 71 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 71 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 36 | 51% |
| Partial maladministration | 20 | 28% |
| Reasonable redress | 3 | 4% |
| No maladministration | 10 | 14% |
| Mediation | 2 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 58 |
| Apology | 33 |
| Take Specific Action (non-repair) | 26 |
| Repairs | 24 |
| Staff Training | 10 |
| Other | 9 |
| Case Review | 8 |
| Policy Review | 8 |
| Process Change | 4 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 52 | 42 | |
| Managing Relations | 37 | 33 | |
| Financial | 5 | 4 | |
| ASB/ | 4 | 1 | |
| Moving/ | 4 | 4 | |
| Estate Management | 3 | 2 | |
| Health and Safety (inc. building safety) | 2 | 1 | |
| Information and data management | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 10 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 1 | |
| 2022 | 8 | 5 | |
| 2023 | 6 | 6 | |
| 2024 | 28 | 23 | |
| 2025 | 20 | 17 | |
| 2026 | 6 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
19,354 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 33
- Findings
- 61
- Maladministration findings
- 40
- Maladministration rate (share of findings)
- 66%
- Severe maladministration findings
- 1
- Compensation ordered
- £27,890
The Ombudsman’s report on this landlord and its 2025-26 data table differ: determinations 33 in the report, 37 in the data table; findings 61 in the report, 72 in the data table; maladministration findings 40 in the report, 46 in the data table; compensation £27,890 in the report, £29,340 in the data table. We show the report’s figures because that is the document we link to.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
17,940 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 99.7%
- Stage 2 answered on time
- 98.9%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 71The 10 most recent of 71 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 24 April 2026Case 202400197 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Communication with the resident when she moved into the property and its handling of her linked rent arrears. Handling of the associated complaint.”
Recommendations: Compensation
- 10 April 2026Case 202447458 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of a pest infestation.”
Orders or recommendations: Apology, Compensation, Policy Review
- 31 March 2026Case 202400781 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports about leaks and water pooling under her floorboards. The resident’s associated complaint.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 30 January 2026Case 202417514 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and the conduct of its contractors. Request for a new kitchen. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 29 January 2026Case 202335161 · Assured TenancyMediation
What the complaint was about (from the ruling) “The landlord’s response to reports of a leak and the associated repairs.”
Orders or recommendations: Compensation
- 28 January 2026Case 202513152 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: repairs the resident’s concerns about flooding at the property We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 16 December 2025Case 202433325 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the: Front door repair. Associated complaint.”
- 6 November 2025Case 202405013 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of damp and mould. The complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 17 October 2025Case 202339136 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs following a leak.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs
- 16 October 2025Case 202445978 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of: repairs to the roof and gutter and the subsequent damp and mould. the associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
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