Check your landlordLandlord
Folkestone & Hythe District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 8
- December 2020 to July 2024
- Maladministration found
- 6 of 8
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 8 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 6 |
| Reasonable redress | 1 |
| Outside jurisdiction | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 7 |
| Apology | 5 |
| Take Specific Action (non-repair) | 4 |
| Repairs | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 5 | 4 | |
| Managing Relations | 2 | 2 | |
| Estate Management | 1 | 1 | |
| Moving/ | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 1 | |
| 2021 | 1 | 0 | |
| 2022 | 0 | 0 | |
| 2023 | 1 | 1 | |
| 2024 | 5 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
3,416 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 95.7%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Name in the Regulator’s data: Folkestone and Hythe District Council.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 8The 8 most recent of 8 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 31 July 2024Case 202305898 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s: Response to the resident’s concerns about major works to the property’s bathroom. Complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 30 July 2024Case 202231756 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of works to refurbish the resident’s kitchen.”
Recommendations: Apology, Compensation, Staff Training
- 25 July 2024Case 202336218 · Introductory TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of repair and cleanliness issues in the property at the start of the tenancy. Reports of damp and mould. Associated formal complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 24 July 2024Case 202327295 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s proposed adaptation works, and its associated communications.”
Orders or recommendations: Apology, Compensation
- 29 February 2024Case 202127200 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request for fencing at the rear boundary of the property.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 13 February 2023Case 202127345 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint concerns the landlord’s handling of repairs to the door entry system of the building and its decision to decline the resident’s request for compensation.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 25 November 2021Case 202013935 · ApplicantOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s banding decision following the applicant’s request to be rehoused.”
- 18 December 2020Case 201914464 · Flexible TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the installation of sound proofing in the resident’s building.”
Orders or recommendations: Compensation, Repairs
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