Check your landlordLandlord
First Choice Homes Oldham Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 23
- June 2021 to June 2026
- Maladministration found
- 70%
- 16 of 23 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 23 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 8 | 35% |
| Partial maladministration | 8 | 35% |
| Reasonable redress | 2 | 9% |
| No maladministration | 5 | 22% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 18 |
| Apology | 13 |
| Take Specific Action (non-repair) | 11 |
| Policy Review | 5 |
| Repairs | 5 |
| Other | 3 |
| Staff Training | 3 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 13 | 12 | |
| Repairs (includes damp and mould) | 11 | 9 | |
| Moving/ | 4 | 3 | |
| ASB/ | 3 | 2 | |
| Estate Management | 3 | 0 | |
| Occupancy Rights | 2 | 2 | |
| Financial | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 0 | 0 | |
| 2023 | 3 | 1 | |
| 2024 | 5 | 5 | |
| 2025 | 10 | 7 | |
| 2026 | 4 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
12,223 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 19
- Findings
- 39
- Maladministration findings
- 19
- Maladministration rate (share of findings)
- 54%
- Severe maladministration findings
- 0
- Compensation ordered
- £4,100
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
11,600 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 23The 10 most recent of 23 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 8 June 2026Case 202537431 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Other
- 28 May 2026Case 202534025 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of ASB by a neighbour. Request to install a fence. Associated complaint.”
- 21 May 2026Case 202440466 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of garden drainage issues. Complaint.”
Orders or recommendations: Apology, Compensation
- 29 January 2026Case 202305558 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of damp and mould at the property. The landlord’s handling of additional support for the resident. The landlord’s handling of noise issues, including soundproofing. The landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Other
- 18 December 2025Case 202514515 · Assured Shorthold TenancyPartial maladministration
Orders or recommendations: Apology, Compensation, Other, Repairs
- 23 October 2025Case 202334599 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to The installation of solar panels, Handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 4 September 2025Case 202343725 · Shared OwnershipReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of defects reported by the resident.”
Recommendations: Compensation
- 29 August 2025Case 202422287 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of a mice infestation and the level of compensation offered. Concerns about staff behaviour. Associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 17 June 2025Case 202329065 · Assured Shorthold TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a shower repair.”
Recommendations: Compensation, Staff Training
- 24 April 2025Case 202345542 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord placing a warning marker about the resident on its systems. The landlord’s complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
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