Check your landlordLandlord
Exeter City Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 9
- February 2021 to January 2026
- Maladministration found
- 4 of 9
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 9 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 2 |
| Partial maladministration | 2 |
| No maladministration | 4 |
| Outside jurisdiction | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 6 |
| Apology | 3 |
| Other | 2 |
| Process Change | 2 |
| Repairs | 1 |
| Staff Training | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 7 | 3 | |
| Moving/ | 4 | 3 | |
| ASB/ | 2 | 2 | |
| Health and Safety (inc. building safety) | 2 | 0 | |
| Managing Relations | 2 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 4 | 1 | |
| 2022 | 0 | 0 | |
| 2023 | 0 | 0 | |
| 2024 | 2 | 2 | |
| 2025 | 2 | 1 | |
| 2026 | 1 | 0 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
5,804 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 5
- Findings
- 12
- Maladministration findings
- 5
- Maladministration rate (share of findings)
- 42%
- Severe maladministration findings
- 0
- Compensation ordered
- £3,100
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
4,734 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 97%
- Stage 2 answered on time
- 94.9%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 9The 9 most recent of 9 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 16 January 2026Case 202513791 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: Adaptations to the resident’s home. The resident’s complaint.”
Recommendations: Compensation, Other, Take Specific Action (non-repair)
- 1 July 2025Case 202426280 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of The resident’s reports of outstanding repairs at the property. The resident’s concerns about the delay in moving to a new property.”
- 24 June 2025Case 202426715 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Damp and mould in the property.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 22 February 2024Case 202214034 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Leaks, damp, and mould at the resident’s property. Internal and external repairs at the resident’s property. The resident’s decant from her property.”
Orders or recommendations: Apology, Compensation, Staff Training
- 19 February 2024Case 202213098 · Assured TenancyPartial maladministration
Orders or recommendations: Apology, Compensation
- 9 December 2021Case 202103088 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s handling of repairs to the resident’s boiler. The landlord’s response to the resident’s request for an alternative contractor.”
Recommendations: Compensation
- 2 November 2021Case 202110849 · LeaseholderOutside jurisdiction
What the complaint was about (from the ruling) “The complaint concerns the landlord’s request that a partition wall is reinstated.”
- 11 June 2021Case 202008830 · Introductory TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: the advice given to the resident concerning the Home Choice Scheme. how the landlord handled the resident’s reports of ASB including how staff communicated with her.”
Orders or recommendations: Compensation, Process Change
- 10 February 2021Case 202005117 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: consultation about, and installation of, a mobility scooter storage unit (the store). handling of the associated formal complaint.”
Recommendations: Process Change
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