Check your landlordLandlord
Evolve Housing + Support
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 3
- July 2021 to February 2024
- Maladministration found
- 3 of 3
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 3 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
| Partial maladministration | 2 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 3 |
| Apology | 2 |
| Staff Training | 2 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 2 | 2 | |
| Repairs (includes damp and mould) | 2 | 2 | |
| Estate Management | 1 | 1 | |
| Financial | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 0 | 0 | |
| 2023 | 1 | 1 | |
| 2024 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 3The 3 most recent of 3 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 23 February 2024Case 202200303 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlords’ managing agent’s: Provision of support to the resident. Handling of the resident’s eviction from the property. The Ombudsman has also considered the landlords’ managing agent’s complaint handling.”
Orders or recommendations: Apology, Compensation, Staff Training
- 22 December 2023Case 202107570 · LicencePartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the managing agent’s response to the resident’s reports of: A defective kitchen window. Defective external floodlights. Door closers causing the doors to slam. Roof leaks causing dampness and damage to the resident’s belongings. A…”
Orders or recommendations: Apology, Compensation
- 26 July 2021Case 202012898 · LicencePartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint refers to: The landlord’s handling of a leak in the building. The landlord’s response to the resident’s request for compensation for his damaged items. The landlord’s handling of the associated complaint. The resident’s concerns that the…”
Orders or recommendations: Compensation, Staff Training, Take Specific Action (non-repair)
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