Check your landlordLandlord
Epping Forest District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 16
- June 2021 to April 2026
- Maladministration found
- 88%
- 14 of 16 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 16 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 10 | 63% |
| Partial maladministration | 4 | 25% |
| No maladministration | 1 | 6% |
| Outside jurisdiction | 1 | 6% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 14 |
| Apology | 6 |
| Repairs | 6 |
| Take Specific Action (non-repair) | 5 |
| Policy Review | 4 |
| Other | 2 |
| Staff Training | 2 |
| Case Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 8 | 8 | |
| Repairs (includes damp and mould) | 8 | 8 | |
| ASB/ | 2 | 2 | |
| Moving/ | 2 | 0 | |
| Financial | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 5 | 5 | |
| 2023 | 2 | 2 | |
| 2024 | 1 | 1 | |
| 2025 | 6 | 5 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
7,476 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 8
- Findings
- 15
- Maladministration findings
- 8
- Maladministration rate (share of findings)
- 62%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,900
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
6,376 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 93.8%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 16The 10 most recent of 16 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 15 April 2026Case 202300969 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs. We have also assessed the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 13 November 2025Case 202447757 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to mould in the property. We have also assessed the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 13 August 2025Case 202444665 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports about the condition of the property, including concerns about asbestos.”
Recommendations: Other, Repairs
- 24 July 2025Case 202444384 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of damp and mould in the property.”
Orders or recommendations: Compensation, Policy Review, Take Specific Action (non-repair)
- 23 May 2025Case 202414667 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s: Concerns as to the reasons given for the rent increase and an error on the rent increase letter. Reports of damp and mould in the bathroom and bedroom. Reports of outstanding repairs to…”
Orders or recommendations: Apology, Compensation, Repairs
- 2 May 2025Case 202409710 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a bathroom door repair.”
Orders or recommendations: Compensation, Policy Review
- 27 February 2025Case 202317860 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports about the loss of hot water.”
Orders or recommendations: Apology, Compensation, Policy Review
- 31 January 2024Case 202125385 · Flexible TenancyPartial maladministration
Orders or recommendations: Apology, Case Review, Compensation, Policy Review, Repairs, Take Specific Action (non-repair)
- 30 November 2023Case 202128520 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s concerns about his neighbour’s building work. The associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 19 September 2023Case 202215006 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to the resident’s shower.”
Orders or recommendations: Compensation, Staff Training
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.