Check your landlordLandlord
Ekaya Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 4
- May 2025 to August 2026
- Maladministration found
- 4 of 4
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 4 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Partial maladministration | 4 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Apology | 3 |
| Compensation | 3 |
| Other | 1 |
| Process Change | 1 |
| Repairs | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 4 | 4 | |
| Repairs (includes damp and mould) | 3 | 3 | |
| ASB/ | 2 | 2 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2025 | 3 | 3 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
485 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 4
- Findings
- 13
- Maladministration findings
- 4
- Maladministration rate (share of findings)
- 36%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,928
Latest rulings
See and filter all 4The 4 most recent of 4 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 3 August 2026Case 202227743 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Adaptations and repairs to a bathroom. Pest infestations. Repairs to a front door. Noise disturbance from a neighbour. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 30 October 2025Case 202428266 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The resident’s complaint is about: the landlord’s handling of a repair to her toilet, including the time taken and the accuracy of the contractor’s reports. the landlord’s handling of associated bathroom repairs, in particular, the standard of workmanship. We have also investigated the…”
Orders or recommendations: Apology, Compensation, Process Change, Repairs
- 22 October 2025Case 202301847 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: Problems with the drainpipe. Damage to the bedroom ceiling following leaks. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Other, Take Specific Action (non-repair)
- 20 May 2025Case 202219035 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
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