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Eastlight Community Homes Limited
Also published by the Ombudsman as: Eastlight Community Homes
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 20
- December 2020 to March 2026
- Maladministration found
- 80%
- 16 of 20 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 20 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 9 | 45% |
| Partial maladministration | 7 | 35% |
| Reasonable redress | 2 | 10% |
| No maladministration | 2 | 10% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 17 |
| Apology | 12 |
| Take Specific Action (non-repair) | 7 |
| Other | 3 |
| Process Change | 3 |
| Case Review | 2 |
| Policy Review | 2 |
| Repairs | 2 |
| Staff Training | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 9 | 9 | |
| Repairs (includes damp and mould) | 7 | 7 | |
| ASB/ | 5 | 5 | |
| Estate Management | 2 | 2 | |
| Financial | 1 | 1 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag. 8 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 1 | 0 | |
| 2022 | 0 | 0 | |
| 2023 | 1 | 1 | |
| 2024 | 11 | 11 | |
| 2025 | 4 | 2 | |
| 2026 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
14,615 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 9
- Findings
- 18
- Maladministration findings
- 11
- Maladministration rate (share of findings)
- 61%
- Severe maladministration findings
- 0
- Compensation ordered
- £2,050
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
13,975 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 99.2%
- Stage 2 answered on time
- 78.6%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 20The 10 most recent of 20 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 26 March 2026Case 202537579 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports about: ASB within the block. Damage to the bathroom ceiling following a leak. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Compensation
- 30 January 2026Case 202406063 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Staff Training
- 11 September 2025Case 202232142 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in his property. Reports of damage to his personal belongings. Request for rehousing.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 8 April 2025Case 202341576 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation
- 4 March 2025Case 202313995 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a leak in the resident’s property and the associated repairs.”
Recommendations: Compensation
- 31 January 2025Case 202221657 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of damp and mould, boiler repairs, and its response to her associated complaint.”
Recommendations: Take Specific Action (non-repair)
- 16 December 2024Case 202334050 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from a neighbour. Request to move. Associated complaint.”
Orders or recommendations: Apology, Compensation, Staff Training
- 28 November 2024Case 202311363 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s report of the ceiling collapsing. The landlord’s complaint handling has also been considered.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 29 October 2024Case 202337118 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 17 October 2024Case 202340713 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports that her neighbour was: causing noise nuisance. smoking cannabis.”
Orders or recommendations: Apology, Case Review, Compensation, Process Change, Take Specific Action (non-repair)
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