Check your landlordLandlord
Eastbourne Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 17
- December 2020 to April 2026
- Maladministration found
- 59%
- 10 of 17 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 17 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 3 | 18% |
| Partial maladministration | 7 | 41% |
| Reasonable redress | 2 | 12% |
| No maladministration | 3 | 18% |
| Outside jurisdiction | 1 | 6% |
| Unknown | 1 | 6% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 13 |
| Take Specific Action (non-repair) | 7 |
| Apology | 5 |
| Other | 3 |
| Process Change | 3 |
| Case Review | 2 |
| Policy Review | 2 |
| Repairs | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 10 | 8 | |
| Managing Relations | 8 | 7 | |
| ASB/ | 2 | 1 | |
| Financial | 2 | 1 | |
| Moving/ | 2 | 2 | |
| Estate Management | 1 | 0 | |
| Information and data management | 1 | 1 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 2 | 2 | |
| 2022 | 1 | 1 | |
| 2023 | 2 | 1 | |
| 2024 | 4 | 3 | |
| 2025 | 5 | 2 | |
| 2026 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
4,008 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 5
- Findings
- 11
- Maladministration findings
- 5
- Maladministration rate (share of findings)
- 56%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,525
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
3,442 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 21.4%
- Stage 2 answered on time
- 26.5%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 17The 10 most recent of 17 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 9 April 2026Case 202505639 · LeaseholderOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: reports of noise disturbance from a neighbouring property. welfare concerns about the neighbour’s children.”
- 16 February 2026Case 202418573 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s requests for external repairs. The landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other
- 17 October 2025Case 202430352 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of a fly infestation at his property. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Compensation
- 30 June 2025Case 202427422 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the residents: Reports of water ingress into the property. Reports concerning the conduct of landlord staff. The Ombudsman has also considered the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 28 May 2025Case 202330568 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord's response to the resident’s reports regarding the maintenance of shrubs and a wall at the side of his property.”
Recommendations: Compensation, Take Specific Action (non-repair)
- 23 May 2025Case 202312984 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord's handling of: the resident's concerns around the fairness and cost of the service charge relating to personal gas. the resident's request to cancel the service relating to Lifeline. the resident’s concerns about the…”
- 14 January 2025Case 202322173 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to requests to install a fence in the resident’s garden .”
- 30 April 2024Case 202232743 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of repairs to the soil stack pipe at the resident’s property.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 28 March 2024Case 202229454 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to: The resident’s concerns about the conduct of its contractor’s operatives. The resident’s concerns about various repairs. The resident’s concerns about the water pressure. The resident’s request for…”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 25 March 2024Case 202312303 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of damp and mould in the resident’s property.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.