Check your landlordLandlord
East Riding of Yorkshire Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 19
- March 2021 to November 2025
- Maladministration found
- 68%
- 13 of 19 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 19 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 6 | 32% |
| Partial maladministration | 7 | 37% |
| No maladministration | 2 | 11% |
| Outside jurisdiction | 4 | 21% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 13 |
| Apology | 8 |
| Take Specific Action (non-repair) | 6 |
| Other | 3 |
| Policy Review | 3 |
| Case Review | 2 |
| Repairs | 2 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 12 | 10 | |
| Repairs (includes damp and mould) | 9 | 6 | |
| ASB/ | 4 | 4 | |
| Estate Management | 3 | 3 | |
| Financial | 2 | 2 | |
| Health and Safety (inc. building safety) | 2 | 1 | |
| Moving/ | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 6 | 3 | |
| 2023 | 4 | 3 | |
| 2024 | 5 | 4 | |
| 2025 | 3 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
11,646 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 4
- Findings
- 10
- Maladministration findings
- 10
- Maladministration rate (share of findings)
- 100%
- Severe maladministration findings
- 0
- Compensation ordered
- £2,550
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
11,412 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 82.3%
- Stage 2 answered on time
- 45.5%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Name in the Regulator’s data: East Riding Of Yorkshire Council.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 19The 10 most recent of 19 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 13 November 2025Case 202402816 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s involvement with its tenant panels.”
- 31 October 2025Case 202447441 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and associated repairs. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 25 July 2025Case 202413545 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 25 November 2024Case 202320791 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “This complaint is about how the landlord handled the resident’s: Request for a transfer to another property in the block when it became available. Reports of antisocial behaviour (ASB) by a neighbour. This investigation has also considered the landlord’s…”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 21 November 2024Case 202308393 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about fire doors.”
- 31 July 2024Case 202326458 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Calculation of the disturbance allowance. Communication about the disturbance allowance. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 26 June 2024Case 202320710 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s reports concerning: Antisocial behaviour (ASB) by a neighbour. Damp and mould. The standard of communal cleaning. Leaking gutters. The Maintenance of trees and pigeons. The Service has also…”
Orders or recommendations: Apology, Compensation, Policy Review, Repairs, Take Specific Action (non-repair)
- 22 January 2024Case 202207866 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: Repairs to the resident’s property. Reports of noise nuisance and antisocial behaviour (ASB). Reports around its staffs conduct. The suitability of the resident’s property. The Ombudsman has also…”
Orders or recommendations: Apology, Compensation, Other
- 22 August 2023Case 202211160 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s reports of anti social behaviour. The landlord’s decision to place the resident in a particular band under its allocations policy. The landlord’s handling of the complaint.”
Orders or recommendations: Compensation, Policy Review
- 4 August 2023Case 202208441 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, and of the neighbour’s counter-allegations of ASB against the resident. The landlord’s complaint handling.”
Orders or recommendations: Case Review, Compensation, Staff Training, Take Specific Action (non-repair)
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