Check your landlordLandlord
East Midlands Housing Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 54
- January 2021 to June 2026
- Maladministration found
- 76%
- 41 of 54 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 54 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 21 | 39% |
| Partial maladministration | 20 | 37% |
| Reasonable redress | 3 | 6% |
| No maladministration | 9 | 17% |
| Outside jurisdiction | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 43 |
| Apology | 24 |
| Take Specific Action (non-repair) | 12 |
| Case Review | 10 |
| Repairs | 7 |
| Staff Training | 6 |
| Other | 5 |
| Policy Review | 3 |
| Process Change | 3 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 27 | 25 | |
| Repairs (includes damp and mould) | 23 | 19 | |
| ASB/ | 10 | 7 | |
| Moving/ | 6 | 4 | |
| Estate Management | 5 | 4 | |
| Financial | 5 | 3 | |
| Information and data management | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 6 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 5 | 2 | |
| 2022 | 7 | 2 | |
| 2023 | 8 | 6 | |
| 2024 | 9 | 9 | |
| 2025 | 22 | 19 | |
| 2026 | 3 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
19,692 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 29
- Findings
- 67
- Maladministration findings
- 40
- Maladministration rate (share of findings)
- 63%
- Severe maladministration findings
- 0
- Compensation ordered
- £12,571
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
19,022 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 90.7%
- Stage 2 answered on time
- 83.4%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 54The 10 most recent of 54 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 24 June 2026Case 202400148 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: a) Reports of damp and mould, including damage to internal walls. b) Reports of issues with several windows. c) Reports of a roof leak. d) Reports of issues with her boiler. e) Complaint.”
Orders or recommendations: Compensation
- 29 April 2026Case 202345280 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of boiler and radiator repairs. Handling of the complaint and associated compensation.”
Orders or recommendations: Case Review
- 12 January 2026Case 202423780 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: response to the resident’s concerns about rubbish handling of the associated complaint”
Orders or recommendations: Apology, Compensation
- 24 November 2025Case 202329800 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Damaged floor tiles. The complaint.”
Orders or recommendations: Apology, Compensation
- 6 November 2025Case 202336363 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a plug socket repair. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 21 October 2025Case 202505716 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s request for a management transfer and his reports of anti social behaviour (ASB). How the landlord responded to the complaint.”
Recommendations: Compensation
- 15 October 2025Case 202347546 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “This investigation considers: The landlord’s handling of repairs to the resident’s wall. The landlord’s handling of repairs to the resident’s front door. The landlord’s complaint handling.”
Orders or recommendations: Compensation, Staff Training
- 30 September 2025Case 202449137 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports relating to an intruder gaining access into her property. Complaint.”
Orders or recommendations: Apology, Compensation, Other
- 26 September 2025Case 202428486 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a leak from the ceiling and the subsequent repairs. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 31 July 2025Case 202419092 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Requests for aids and adaptations in the property. Complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
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