Check your landlordLandlord
East End Homes Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 12
- December 2020 to February 2026
- Maladministration found
- 75%
- 9 of 12 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 12 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 5 | 42% |
| Partial maladministration | 4 | 33% |
| Reasonable redress | 1 | 8% |
| No maladministration | 2 | 17% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 10 |
| Take Specific Action (non-repair) | 5 |
| Apology | 4 |
| Case Review | 1 |
| Other | 1 |
| Policy Review | 1 |
| Repairs | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 9 | 6 | |
| Repairs (includes damp and mould) | 9 | 7 | |
| ASB/ | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 2 | 1 | |
| 2021 | 0 | 0 | |
| 2022 | 1 | 1 | |
| 2023 | 2 | 2 | |
| 2024 | 1 | 1 | |
| 2025 | 4 | 2 | |
| 2026 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
3,921 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 6
- Findings
- 12
- Maladministration findings
- 7
- Maladministration rate (share of findings)
- 58%
- Severe maladministration findings
- 0
- Compensation ordered
- £2,350
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
2,367 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 93.7%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 12The 10 most recent of 12 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 24 February 2026Case 202447180 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s responses to the resident’s reports of damp, mould, and overcrowding. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other
- 9 January 2026Case 202413273 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. We have also assessed the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 19 November 2025Case 202334186 · LeaseholderReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of a leak. The associated complaint.”
Recommendations: Compensation
- 6 November 2025Case 202316016 · LeaseholderMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s concerns about the underground car park at the block. These include: reports of repairs to the underground car park gates. reports of cleaning and maintenance standards at the car park. reports of antisocial behaviour (ASB) and…”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 18 September 2025Case 202435034 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Reports of leaks and water ingress from a neighbouring property. The complaint.”
Orders or recommendations: Compensation, Repairs
- 3 March 2025Case 202320504 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s concerns about staff conduct. The associated complaint handling.”
Recommendations: Take Specific Action (non-repair)
- 27 September 2024Case 202306045 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 20 September 2023Case 202014929 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request to install an additional toilet in her property. The Ombudsman has also considered the handling of the associated complaint.”
Orders or recommendations: Case Review, Compensation, Take Specific Action (non-repair)
- 20 January 2023Case 202017580 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s reports of flooding at his property and the associated damage. Complaint handling.”
Orders or recommendations: Compensation, Staff Training
- 3 May 2022Case 202121527 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of: Water ingress to the front of the property via the roof. Water ingress to the rear of the property via a window.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
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