Check your landlordLandlord
East Devon District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 33
- December 2020 to May 2026
- Maladministration found
- 88%
- 29 of 33 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 3 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 33 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 21 | 64% |
| Partial maladministration | 8 | 24% |
| No maladministration | 4 | 12% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 28 |
| Apology | 18 |
| Take Specific Action (non-repair) | 10 |
| Other | 8 |
| Staff Training | 8 |
| Repairs | 7 |
| Policy Review | 5 |
| Case Review | 4 |
| Process Change | 3 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 21 | 20 | |
| Managing Relations | 20 | 19 | |
| ASB/ | 6 | 4 | |
| Information and data management | 6 | 6 | |
| Moving/ | 4 | 4 | |
| Estate Management | 2 | 2 | |
| Financial | 1 | 0 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Occupancy Rights | 1 | 0 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 1 | |
| 2021 | 3 | 1 | |
| 2022 | 4 | 4 | |
| 2023 | 9 | 7 | |
| 2024 | 6 | 6 | |
| 2025 | 7 | 7 | |
| 2026 | 3 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
4,319 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 17
- Findings
- 50
- Maladministration findings
- 35
- Maladministration rate (share of findings)
- 76%
- Severe maladministration findings
- 3
- Compensation ordered
- £15,439
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
4,155 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 14.5%
- Stage 2 answered on time
- 33.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 33The 10 most recent of 33 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 May 2026Case 202446740 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: bathroom upgrade, window and wall repairs reports of a gas leak complaint”
Orders or recommendations: Apology, Compensation, Repairs
- 17 April 2026Case 202526883 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of damp and associated repairs. We have also decided to investigate the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 28 January 2026Case 202500373 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Repair requests. Concerns about asbestos in the shed roof. Concerns about the property structure. Complaint.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 5 August 2025Case 202324234 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 31 July 2025Case 202438735 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s: Reports of various repair issues including damp and mould. Related concerns about various welfare issues, including allegations of unfair treatment by the landlord’s officers. The Ombudsman…”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 22 July 2025Case 202434674 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s repair requests and associated damp and mould. The Ombudsman has also considered the landlord’s: Complaint handling Record keeping”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 30 June 2025Case 202437033 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould in the kitchen. The standard of the work that the landlord completed to the ceilings in the property. The standard of the replacement work to the front and rear…”
Orders or recommendations: Compensation
- 9 June 2025Case 202420353 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of outstanding repairs at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Compensation, Repairs, Take Specific Action (non-repair)
- 1 May 2025Case 202408160 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to the guttering at the property. The Ombudsman has also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other
- 30 April 2025Case 202341433 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to the hallway floor. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
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