Check your landlordLandlord
Dudley Metropolitan Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 27
- February 2021 to April 2026
- Maladministration found
- 70%
- 19 of 27 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 27 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 7 | 26% |
| Partial maladministration | 12 | 44% |
| Reasonable redress | 1 | 4% |
| No maladministration | 4 | 15% |
| Outside jurisdiction | 2 | 7% |
| Mediation | 1 | 4% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 19 |
| Apology | 8 |
| Take Specific Action (non-repair) | 7 |
| Repairs | 5 |
| Other | 4 |
| Staff Training | 3 |
| Case Review | 2 |
| Policy Review | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 16 | 13 | |
| Managing Relations | 13 | 13 | |
| Financial | 5 | 4 | |
| Moving/ | 5 | 4 | |
| ASB/ | 4 | 4 | |
| Occupancy Rights | 3 | 1 | |
| Estate Management | 2 | 2 | |
| Health and Safety (inc. building safety) | 2 | 2 | |
| Information and data management | 2 | 2 | |
| Planned Works | 2 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 4 | 2 | |
| 2022 | 7 | 4 | |
| 2023 | 4 | 3 | |
| 2024 | 3 | 3 | |
| 2025 | 4 | 3 | |
| 2026 | 5 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
21,953 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 8
- Findings
- 23
- Maladministration findings
- 12
- Maladministration rate (share of findings)
- 55%
- Severe maladministration findings
- 0
- Compensation ordered
- £3,300
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
20,731 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 74.7%
- Stage 2 answered on time
- 72.1%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 27The 10 most recent of 27 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 April 2026Case 202424231 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: A problem with the living room floor and the resident’s inability to use the room. The complaint.”
Orders or recommendations: Case Review, Compensation
- 14 April 2026Case 202447818 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for a new bathroom.”
- 10 April 2026Case 202428299 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Report of a leak and mould in the wet room. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 16 March 2026Case 202408145 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handing of the residents: Request for a bath to be installed in the wet room. Complaint.”
Orders or recommendations: Apology, Compensation
- 27 January 2026Case 202418280 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for: Kitchen renewal and repairs. An internal door. A wider external door. We have also investigated the landlord’s complaints management.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 29 August 2025Case 202436061 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s: reports of repairs including: the beading and render on the exterior of a window at the rear of the property. her request for a radiator in the kitchen to be relocated. in the communal areas…”
Orders or recommendations: Apology, Compensation, Other, Policy Review, Repairs, Take Specific Action (non-repair)
- 4 June 2025Case 202227853 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a tenancy fraud investigation.”
- 30 May 2025Case 202327564 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated remedial repairs.”
Orders or recommendations: Apology, Compensation, Other
- 25 March 2025Case 202230740 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s report of an ant infestation at her property. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation
- 26 July 2024Case 202307607 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: Response to the resident’s reports of dog fouling in communal areas of the property. Handling of the resident’s subject access request (SAR). Response to the resident’s reports about the condition of the kitchen walls…”
Orders or recommendations: Compensation, Other, Staff Training, Take Specific Action (non-repair)
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