Check your landlordLandlord
Derwent Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 8
- November 2021 to May 2023
- Maladministration found
- 2 of 8
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 8 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
| Partial maladministration | 1 |
| No maladministration | 5 |
| Outside jurisdiction | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 3 |
| Take Specific Action (non-repair) | 2 |
| Apology | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| ASB/ | 4 | 1 | |
| Managing Relations | 3 | 1 | |
| Repairs (includes damp and mould) | 3 | 1 | |
| Moving/ | 2 | 0 | |
| Estate Management | 1 | 0 | |
| Financial | 1 | 0 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 1 | |
| 2022 | 4 | 0 | |
| 2023 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 8The 8 most recent of 8 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 15 May 2023Case 202202840 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s decision not to escalate the resident’s complaint to stage two of its complaints process.”
- 28 March 2023Case 202211282 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the level of compensation awarded for acknowledged service failures in the landlord’s response to reports of problems with drainage at the property.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 12 May 2022Case 202110835 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the residents reports of cigarette smoke from the flat above entering her property.”
- 28 April 2022Case 202103153 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) (shortened) “This complaint is about: The landlord’s handling of the resident’s complaint of 31 May 2019 regarding her reports of anti-social behaviour (ASB) by her neighbours, fencing and other issues. The resident’s complaint of 16 June 2020 about: How the landlord…”
- 21 April 2022Case 202106364 · LeaseholderOutside jurisdiction
What the complaint was about (from the ruling) “This complaint is about the service charge relating to drainage repairs.”
- 15 February 2022Case 202010251 · Assured TenancyNo maladministration
Recommendations: Compensation
- 26 November 2021Case 202015548 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of: the resident’s reports of mould in the property; the resident’s reports of anti-social behaviour (ASB); the resident’s request for a property transfer; a notice to quit it issued to the resident.”
Recommendations: Take Specific Action (non-repair)
- 25 November 2021Case 202010657 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “This complaint is about how the landlord handled: The resident’s report of fly-tipping outside her property following a mutual exchange. A report that the resident had disposed of rubbish in bins allocated to other properties. This complaint is also about…”
Orders or recommendations: Apology, Compensation
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