Check your landlordLandlord
Dartford Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 6
- October 2021 to June 2025
- Maladministration found
- 5 of 6
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 2
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 6 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Severe maladministration | 2 |
| Partial maladministration | 3 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Apology | 4 |
| Compensation | 3 |
| Case Review | 1 |
| Other | 1 |
| Staff Training | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 4 | 4 | |
| ASB/ | 2 | 2 | |
| Financial | 2 | 1 | |
| Information and data management | 1 | 1 | |
| Moving/ | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 1 | 0 | |
| 2023 | 2 | 2 | |
| 2024 | 1 | 1 | |
| 2025 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
4,202 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 85.1%
- Stage 2 answered on time
- 68.8%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 6The 6 most recent of 6 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 June 2025Case 202327308 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “This complaint is about: How the landlord communicated its decision to change its flexible tenancies to secure tenancies. How the landlord handled the resident’s request to change her tenancy from a joint tenancy to a sole tenancy. We have also considered…”
Orders or recommendations: Apology
- 18 December 2024Case 202329960 · LeaseholderSevere maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.”
Orders or recommendations: Apology, Compensation
- 18 October 2023Case 202203494 · Secure TenancySevere maladministration
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 28 September 2023Case 202303482 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: Reports of anti-social behaviour involving the resident’s neighbour including noise nuisance, smell from the neighbour’s property and the storing of bulky items and household waste in the garden. The…”
Orders or recommendations: Compensation, Staff Training
- 26 August 2022Case 202108863 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “Complaint is about the landlord’s decision to recharge the resident for proposed works to a shed roof.”
- 28 October 2021Case 202006740 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “This complaint is about: a. the level of the landlord’s service charges for items such as building and communal grounds maintenance; b. the landlord’s response to the resident’s reports about; Service charges a neighbour’s CCTV installation”
Orders or recommendations: Apology, Other
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