Check your landlordLandlord
Darlington Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 6
- February 2021 to January 2026
- Maladministration found
- 6 of 6
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 6 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 2 |
| Partial maladministration | 4 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 6 |
| Apology | 5 |
| Case Review | 2 |
| Take Specific Action (non-repair) | 2 |
| Other | 1 |
| Policy Review | 1 |
| Process Change | 1 |
| Repairs | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 6 | 6 | |
| ASB/ | 3 | 3 | |
| Repairs (includes damp and mould) | 2 | 2 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 2 | |
| 2022 | 0 | 0 | |
| 2023 | 2 | 2 | |
| 2024 | 0 | 0 | |
| 2025 | 1 | 1 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
5,339 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 2
- Findings
- 5
- Maladministration findings
- 2
- Maladministration rate (share of findings)
- 40%
- Severe maladministration findings
- 0
- Compensation ordered
- £900
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,240 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 79.9%
- Stage 2 answered on time
- 11.1%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 6The 6 most recent of 6 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 29 January 2026Case 202452047 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of reports of noise nuisance from a neighbouring property. We have also considered the complaint handling.”
Orders or recommendations: Apology, Compensation
- 30 October 2025Case 202411824 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of damp and condensation. Reports of cracked brickwork. We have also reviewed how the landlord handled the complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs, Take Specific Action (non-repair)
- 30 November 2023Case 202206642 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of an application for help with water rates, including its communication. The associated complaint.”
Orders or recommendations: Compensation
- 24 August 2023Case 202209963 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour and harassment. The landlord’s handling of repairs in readiness for, and after, letting. The landlord’s associated complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Policy Review, Process Change, Staff Training
- 10 December 2021Case 202014803 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the resident’s complaint about staff conduct.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 11 February 2021Case 202012091 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident's allegations of unacceptable staff conduct towards him. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Other
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