Check your landlordLandlord
Dacorum Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 18
- March 2021 to October 2025
- Maladministration found
- 94%
- 17 of 18 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 18 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 6% |
| Maladministration | 10 | 56% |
| Partial maladministration | 6 | 33% |
| Outside jurisdiction | 1 | 6% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 17 |
| Take Specific Action (non-repair) | 10 |
| Apology | 9 |
| Case Review | 7 |
| Repairs | 3 |
| Staff Training | 3 |
| Other | 1 |
| Policy Review | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 16 | 15 | |
| Managing Relations | 14 | 14 | |
| Information and data management | 4 | 4 | |
| ASB/ | 2 | 2 | |
| Enquiry stage | 1 | 1 | |
| Estate Management | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 1 | 1 | |
| 2023 | 2 | 2 | |
| 2024 | 8 | 7 | |
| 2025 | 6 | 6 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
11,983 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 8
- Findings
- 24
- Maladministration findings
- 15
- Maladministration rate (share of findings)
- 75%
- Severe maladministration findings
- 1
- Compensation ordered
- £8,337
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
10,240 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 86.5%
- Stage 2 answered on time
- 77.8%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 18The 10 most recent of 18 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 29 October 2025Case 202345459 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of ASB. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 28 October 2025Case 202207644 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s response to reports of leaks, damp and mould. The landlord’s handling of the complaint. The suitability of a property offered by the landlord.”
Orders or recommendations: Apology, Compensation
- 30 September 2025Case 202420784 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The installation of a new kitchen and bathroom at the resident’s property and associated remedial repairs. The resident’s complaint.”
Orders or recommendations: Compensation
- 18 August 2025Case 202442661 · Introductory TenancySevere maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs to address the resident’s report of damp and mould in the property.”
Orders or recommendations: Apology, Compensation, Process Change, Repairs, Take Specific Action (non-repair)
- 24 July 2025Case 202332779 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of adaptations to the driveway following an occupational therapist assessment. Handling of void works in the property. Complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 14 July 2025Case 202405607 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by neighbours of his previous property. The landlords response to the resident’s request for reasonable adjustments at his previous property. The…”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 19 November 2024Case 202335702 · LeaseholderOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of the resident's reports of damp and mould.”
- 3 October 2024Case 202309175 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of plumbing and drainage problems at the property. The Ombudsman will also investigate the landlord’s knowledge and information management.”
Orders or recommendations: Apology, Compensation, Other
- 31 August 2024Case 202329054 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Damp and mould. Repairs to leaking guttering. Repairs to lifting window rims. The Ombudsman has also considered the landlord’s complaint handling and record keeping.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 23 August 2024Case 202336291 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s: handling of various repairs in the property. complaint handling. The Ombudsman has also considered the landlord’s record keeping.”
Orders or recommendations: Case Review, Compensation, Repairs
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