Check your landlordLandlord
Curo Places Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 38
- August 2021 to April 2026
- Maladministration found
- 84%
- 32 of 38 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 3 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 38 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 16 | 42% |
| Partial maladministration | 16 | 42% |
| Reasonable redress | 1 | 3% |
| No maladministration | 4 | 11% |
| Mediation | 1 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 34 |
| Apology | 24 |
| Take Specific Action (non-repair) | 17 |
| Other | 6 |
| Case Review | 4 |
| Policy Review | 4 |
| Repairs | 3 |
| Staff Training | 3 |
| Process Change | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 28 | 25 | |
| Repairs (includes damp and mould) | 19 | 16 | |
| ASB/ | 7 | 5 | |
| Estate Management | 4 | 3 | |
| Health and Safety (inc. building safety) | 3 | 3 | |
| Moving/ | 3 | 2 | |
| Financial | 2 | 2 | |
| Information and data management | 2 | 2 | |
| Occupancy Rights | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 4 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 0 | 0 | |
| 2023 | 5 | 5 | |
| 2024 | 6 | 6 | |
| 2025 | 19 | 16 | |
| 2026 | 7 | 5 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
14,124 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 22
- Findings
- 48
- Maladministration findings
- 30
- Maladministration rate (share of findings)
- 64%
- Severe maladministration findings
- 3
- Compensation ordered
- £18,008
Latest rulings
See and filter all 38The 10 most recent of 38 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 April 2026Case 202322883 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of trees planted in the communal car park. Reports of a bench and fly-tipping in the communal car park. Report of damage to her car and her subsequent request for CCTV. Complaints.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 14 April 2026Case 202316714 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The landlord’s responses to the leaseholder’s: concerns about the reasonableness of the major works costs concerns about the landlord’s communication and the quality of the major works complaint”
Orders or recommendations: Apology, Compensation, Other
- 23 March 2026Case 202327579 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The landlord’s responses to the resident’s: reports of damp, mould, and follow on repairs complaint”
Recommendations: Compensation, Staff Training
- 19 February 2026Case 202449617 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Adaptations to the property following planning permission. Request for rehousing as an alternative to the adaptations. Associated complaint.”
- 2 February 2026Case 202333320 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: Pest infestations. The complaint.”
Orders or recommendations: Compensation
- 30 January 2026Case 202502361 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of a leak and associated damage. Repair requests. Reports of damp, mould, and property damage. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation
- 23 January 2026Case 202527801 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of safety issues affecting the external stairs and the subsequent repairs. Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 11 December 2025Case 202409175 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of draughts in her property. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 9 December 2025Case 202345803 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s response to: The resident’s reports of antisocial behaviour. The resident’s concerns about allegations made against her. Reports of repairs to the drains and toilet. The resident’s request to be rehoused. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 3 December 2025Case 202336482 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about visit and communication arrangements. The landlord’s complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.