Check your landlordLandlord
Croydon Churches Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 9
- February 2021 to October 2025
- Maladministration found
- 7 of 9
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 9 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 2 |
| Partial maladministration | 5 |
| No maladministration | 2 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 7 |
| Apology | 5 |
| Repairs | 3 |
| Take Specific Action (non-repair) | 3 |
| Case Review | 2 |
| Other | 1 |
| Policy Review | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 9 | 7 | |
| Managing Relations | 6 | 5 | |
| Moving/ | 3 | 2 | |
| Financial | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 1 | |
| 2022 | 1 | 1 | |
| 2023 | 1 | 1 | |
| 2024 | 1 | 1 | |
| 2025 | 3 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
1,582 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 3
- Findings
- 12
- Maladministration findings
- 5
- Maladministration rate (share of findings)
- 42%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,665
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
1,446 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 81.5%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 9The 9 most recent of 9 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 October 2025Case 202339342 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of: Damp and mould in the property. The complaint.”
Orders or recommendations: Apology, Compensation
- 11 August 2025Case 202326263 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s: Request to re-classify the property and reduce the rent. Concerns regarding the legality of the Tenancy Agreement (TA). Request for a transfer to a larger property. Reports of repairs to the…”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 1 August 2025Case 202414028 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “T he complaint is about the landlord’s handling of the resident’s: reports of damp and mould and outstanding repairs. move to temporary accommodation. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Repairs, Take Specific Action (non-repair)
- 23 September 2024Case 202309423 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the level of compensation offered by the landlord for the time it took to resolve damp and mould on a bedroom wall in the resident’s property.”
Orders or recommendations: Apology, Case Review, Compensation
- 23 October 2023Case 202126515 · Assured TenancyMaladministration
Orders or recommendations: Apology, Case Review, Repairs
- 11 August 2022Case 202006660 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is regarding the landlord’s: Response to the resident’s reports of a mouse infestation. Handling of repair reports, including relating to damp and mould in the property and a faulty kitchen light. Handling of the resident’s complaint and its…”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 12 May 2021Case 202007420 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The resident complained: About repairs to resolve damp and mould in her property; That she should be allowed to move property.”
Recommendations: Compensation, Policy Review
- 18 March 2021Case 202003675 · Assured TenancyNo maladministration
- 24 February 2021Case 202001549 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “This complaint is about the following issues: The landlord’s handling of leaks to a neighbouring property, including its handling of a forced entry into the resident’s property and the changing of the keys, and the way it communicated with the resident.…”
Orders or recommendations: Compensation, Process Change
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