Check your landlordLandlord
Cottsway Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 19
- February 2021 to April 2026
- Maladministration found
- 32%
- 6 of 19 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 19 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 1 | 5% |
| Partial maladministration | 5 | 26% |
| Reasonable redress | 3 | 16% |
| No maladministration | 7 | 37% |
| Outside jurisdiction | 3 | 16% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 8 |
| Apology | 4 |
| Policy Review | 2 |
| Take Specific Action (non-repair) | 2 |
| Other | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 7 | 5 | |
| Repairs (includes damp and mould) | 7 | 2 | |
| Moving/ | 3 | 1 | |
| ASB/ | 2 | 1 | |
| Financial | 2 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Information and data management | 1 | 0 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 5 | 1 | |
| 2022 | 1 | 0 | |
| 2023 | 5 | 1 | |
| 2024 | 4 | 2 | |
| 2025 | 3 | 2 | |
| 2026 | 1 | 0 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
5,870 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 3
- Findings
- 9
- Maladministration findings
- 5
- Maladministration rate (share of findings)
- 63%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,200
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,785 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 19The 10 most recent of 19 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 22 April 2026Case 202531124 · Assured Shorthold TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The carpet removal charge. The complaint.”
Recommendations: Other
- 18 November 2025Case 202347716 · ApplicantMaladministration
What the complaint was about (from the ruling) “The applicant’s complaint is about the landlord’s handling of its property allocation process. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 16 September 2025Case 202409367 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s: Concerns regarding adaptation works completed to the driveway. Requests for repairs. Request to adapt the kitchen to make space for a dishwasher. We have also considered the landlord’s…”
Orders or recommendations: Apology, Compensation, Staff Training
- 11 June 2025Case 202315431 · Assured TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s dissatisfaction about evidence it relied on in a court case against him.”
- 27 September 2024Case 202303048 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for a replacement tap. This Service has also considered the landlord’s complaint handling.”
Recommendations: Compensation
- 25 September 2024Case 202312919 · Assured TenancyPartial maladministration
Orders or recommendations: Apology, Compensation
- 3 July 2024Case 202303404 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s refusal to install the resident’s preferred choice of flooring.”
- 3 April 2024Case 202209529 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to recharges that were raised for major works carried out. Complaint handling.”
Orders or recommendations: Compensation, Policy Review
- 30 November 2023Case 202123463 · Assured TenancyPartial maladministration
Orders or recommendations: Apology, Compensation, Policy Review
- 3 November 2023Case 202209115 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of noise disturbance and antisocial behaviour (ASB).”
Recommendations: Compensation, Take Specific Action (non-repair)
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