Check your landlord

Independent site, not the Housing Ombudsman. To complain about your landlord, see how to complain.

Landlord

Cornerstone Housing Limited

Housing AssociationData as of 16 October 2026Latest ruling 6 May 2026

Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.

Key figures

Rulings published
2
May 2023 to May 2026
Maladministration found
0 of 2
rulings with severe maladministration, maladministration or partial maladministration
Severe maladministration
0
the Ombudsman’s most serious finding

All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.

Open the full interactive viewSee, filter and share all 2 rulings.

What the Ombudsman decided

Rulings by outcome
OutcomeRulings
No maladministration1
Outside jurisdiction1

“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.

Orders or recommendations

No orders or recommendations are tagged in these rulings.

What each tag means

What the complaints were about

Rulings by category, with the number where maladministration was found
CategoryRulingsMaladministration foundBar chart
Estate Management20
ASB/Abuse/Nuisance10

A ruling can have more than one category tag.

Rulings by year

Rulings by year, with the number where maladministration was found
YearRulingsMaladministration foundBar chart
202310
202400
202500
202610

Calendar years, by the date printed on each ruling.

Size and complaint rates

No Ombudsman 2025-26 report is published under this name.

Regulator of Social Housing, 2024/25

Tenant Satisfaction Measures, year to 31 March 2025.

1,433 homes owned social rent and shared ownership, 31 March 2025

Stage 1 answered on time
76.7%
Stage 2 answered on time
87.5%

“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.

The landlord’s own satisfaction results page (may now show 2025/26 figures)

Latest rulings

See and filter all 2

The 2 most recent of 2 published rulings. Each links to the full ruling on the Ombudsman’s website.

  1. 6 May 2026Case 202500987 · Assured Tenancy
    No maladministration
    What the complaint was about (from the ruling)

    “The complaint is about the landlord’s decision not to remove a tree which was overhanging the resident’s allocated parking space.”

    Estate Management
    Read the full ruling (case 202500987, on the Ombudsman’s website)Report a problem with this ruling
  2. 30 May 2023Case 202126945 · Assured Tenancy
    Outside jurisdiction
    What the complaint was about (from the ruling) (shortened)

    “The complaint is about The landlord's handling of the resident's request for compensation for damage to their car. The landlord's handling of the resident's reports of anti-social behaviour. The landlord's handling of the resident's request for a…”

    ASB/Abuse/NuisanceEstate Management
    Read the full ruling (case 202126945, on the Ombudsman’s website)Report a problem with this ruling

What you can do next

  1. Report the problem to your landlord. Keep photos and dates.
  2. Not fixed? See how to make a complaint, step by step.
  3. Unhappy with your landlord’s final answer? Contact the Housing Ombudsman free on 0300 111 3000 or info@housing-ombudsman.org.uk.
  4. Free advice: Shelter: damp and mould in social housing · Citizens Advice: repairs if you rent from a council or housing association.

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