Check your landlordLandlord
Connexus Homes Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 21
- August 2021 to April 2026
- Maladministration found
- 67%
- 14 of 21 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 21 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 3 | 14% |
| Partial maladministration | 11 | 52% |
| Reasonable redress | 3 | 14% |
| No maladministration | 4 | 19% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 15 |
| Apology | 11 |
| Take Specific Action (non-repair) | 6 |
| Policy Review | 5 |
| Repairs | 5 |
| Process Change | 4 |
| Other | 3 |
| Staff Training | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 12 | 9 | |
| Managing Relations | 10 | 10 | |
| Moving/ | 6 | 4 | |
| ASB/ | 4 | 2 | |
| Estate Management | 1 | 1 | |
| Financial | 1 | 1 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 0 | 0 | |
| 2023 | 2 | 1 | |
| 2024 | 8 | 5 | |
| 2025 | 7 | 5 | |
| 2026 | 3 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
11,346 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 10
- Findings
- 28
- Maladministration findings
- 13
- Maladministration rate (share of findings)
- 46%
- Severe maladministration findings
- 0
- Compensation ordered
- £6,815
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
10,899 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 67.6%
- Stage 2 answered on time
- 64.2%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 21The 10 most recent of 21 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 15 April 2026Case 202400834 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Concerns about the timing of tenant meetings. Concerns about staff conduct and provision of information. The complaint.”
Orders or recommendations: Apology, Compensation
- 11 February 2026Case 202424444 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s rehousing request. Repairs to the resident’s shower, external lights, and rear garden. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 10 February 2026Case 202519857 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s response to the resident’s requests for a managed move to suitable alternative accommodation, including the extension of the property. The landlord’s handling of damp and mould at the property. A missed inspection by the landlord. The landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 19 December 2025Case 202428799 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of damp. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation, Repairs
- 14 November 2025Case 202510185 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord dealt with: Concerns about the condition of the property when the resident moved in. Repairs to the bathroom and damage caused. Concerns about the safety of the garden. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 21 October 2025Case 202428520 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Heating and hot water repairs. The resident’s complaint.”
Orders or recommendations: Compensation, Repairs
- 30 April 2025Case 202411289 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould.”
- 10 March 2025Case 202330013 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's: Response to the resident’s reports of damp and mould in the property. Complaint handling.”
Recommendations: Other
- 10 March 2025Case 202316468 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The replacement of the heating system and the resident’s reports of damp and mould. Request for soundproofing. Request for a replacement kitchen. The related complaint.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 18 February 2025Case 202311069 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s reports that: A tile had come off the roof. The tile had broken her car windscreen and she wanted compensation for this. She had concerns about a staff members conduct. The Ombudsman has also…”
Orders or recommendations: Apology, Compensation, Other, Process Change
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