Check your landlordLandlord
Community Gateway Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 12
- March 2021 to December 2025
- Maladministration found
- 42%
- 5 of 12 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 12 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Partial maladministration | 5 | 42% |
| Reasonable redress | 1 | 8% |
| No maladministration | 6 | 50% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 5 |
| Apology | 4 |
| Repairs | 3 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 7 | 4 | |
| ASB/ | 5 | 4 | |
| Repairs (includes damp and mould) | 5 | 4 | |
| Estate Management | 2 | 1 | |
| Financial | 2 | 1 | |
| Health and Safety (inc. building safety) | 2 | 1 | |
| Moving/ | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 1 | |
| 2022 | 3 | 1 | |
| 2023 | 0 | 0 | |
| 2024 | 2 | 0 | |
| 2025 | 5 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
7,342 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 6
- Findings
- 16
- Maladministration findings
- 6
- Maladministration rate (share of findings)
- 40%
- Severe maladministration findings
- 0
- Compensation ordered
- £2,525
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
7,031 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 98.2%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 12The 10 most recent of 12 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 11 December 2025Case 202336257 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: Repairs, in particular: The front door. A kitchen window. The Boiler. ASB. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 5 December 2025Case 202404869 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs to the extractor fans. Reports of damp in the bathroom. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 18 November 2025Case 202300470 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Processing of the resident’s application to a lettings scheme. Response to the resident’s concerns about staff conduct. We have also investigated the landlord’s handling of the complaint.”
- 30 October 2025Case 202325167 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: ASB and staff conduct. Repairs. Complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 5 February 2025Case 202202470 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).”
- 31 October 2024Case 202335999 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s request to move to a new property. The landlord handling of reports about staff conduct.”
- 15 January 2024Case 202209378 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Decision to increase the property’s rent. The landlord’s communications with the resident.”
Recommendations: Process Change
- 27 September 2022Case 202127389 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request to install a boundary fence around her garden.”
- 16 March 2022Case 202015749 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) (shortened) “The resident has complained about: Complaint One: the resident’s complaint is about the landlord’s handling of rent arrears; Complaint Two: the resident’s complaint is about the landlord stating that he was abusive in a telephone call; and Complaint Three:…”
- 23 February 2022Case 201904880 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB): between 2010 and February 2019. from February 2019 to September 2019. The Ombudsman has also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.