Check your landlordLandlord
Colchester City Council
Also published by the Ombudsman as: Colchester Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 20
- September 2022 to November 2025
- Maladministration found
- 70%
- 14 of 20 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 20 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 8 | 40% |
| Partial maladministration | 6 | 30% |
| Reasonable redress | 1 | 5% |
| No maladministration | 5 | 25% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 15 |
| Apology | 11 |
| Take Specific Action (non-repair) | 7 |
| Case Review | 5 |
| Other | 5 |
| Staff Training | 3 |
| Policy Review | 2 |
| Repairs | 2 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 12 | 9 | |
| Managing Relations | 6 | 4 | |
| ASB/ | 3 | 2 | |
| Moving/ | 2 | 2 | |
| Planned Works | 2 | 1 | |
| Health and Safety (inc. building safety) | 1 | 0 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 1 | 1 | |
| 2023 | 5 | 3 | |
| 2024 | 4 | 4 | |
| 2025 | 10 | 6 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
7,033 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 9
- Findings
- 16
- Maladministration findings
- 5
- Maladministration rate (share of findings)
- 33%
- Severe maladministration findings
- 0
- Compensation ordered
- £6,406
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
6,066 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 98.6%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 20The 10 most recent of 20 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 25 November 2025Case 202508040 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of a pigeon infestation. The complaint.”
- 14 November 2025Case 202445527 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Mould reports and compensation for mould damage. The resident’s complaint.”
Recommendations: Other
- 24 July 2025Case 202322371 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s decision to request the resident to remove a conservatory.”
Recommendations: Other
- 11 June 2025Case 202333886 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of The resident’s concerns about allegations of ASB made by a neighbour. The installation of a fence.”
Orders or recommendations: Compensation
- 20 May 2025Case 202325825 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 6 May 2025Case 202322142 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about: The landlord's handling of the resident’s reports about damp and mould. The landlord's handling of the resident’s reports about an infestation of pests.”
Recommendations: Compensation, Other
- 19 March 2025Case 202317518 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her property. Unacceptable staff conduct. Her request for reasonable adjustments. Unannounced visits from contractors to carry out works. The condition of her…”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 24 February 2025Case 202232634 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of multiple repairs to his home.”
Orders or recommendations: Apology, Compensation, Other
- 29 January 2025Case 202343106 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and related window repairs. Repairs to the intercom. Reports of excessive dust in the property. The Ombudsman has also considered the landlord’s handling of the…”
Orders or recommendations: Apology, Compensation
- 27 January 2025Case 202300696 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord's response to the resident’s: Request for repairs. Complaint about damage caused to her flooring. Concerns regarding removal of asbestos. Decision to fit laminate flooring. The Ombudsman has also considered the…”
Orders or recommendations: Apology, Case Review, Compensation
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