Check your landlordLandlord
Cognatum Estates Ltd
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 6
- June 2021 to December 2025
- Maladministration found
- 5 of 6
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 6 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 3 |
| Partial maladministration | 2 |
| Outside jurisdiction | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 5 |
| Staff Training | 3 |
| Apology | 1 |
| Policy Review | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 5 | 5 | |
| Financial | 2 | 1 | |
| Estate Management | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 1 | 1 | |
| 2023 | 1 | 1 | |
| 2024 | 1 | 0 | |
| 2025 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 6The 6 most recent of 6 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 15 December 2025Case 202218816 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The time it took the landlord took to apply a £9,000 goodwill credit and its decision to credit the reserve fund. The landlord’s handling of the representative’s requests for compensation. We have also assessed the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 14 May 2025Case 202317780 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s concerns about major works. Complaint handling.”
Orders or recommendations: Compensation
- 3 December 2024Case 202302873 · LeaseholderOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of the resident’s concerns about: The level of service charges. The administration of service charges.”
- 15 February 2023Case 201914352 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s reports about a member of staff. The related complaint.”
Orders or recommendations: Compensation, Staff Training
- 22 December 2022Case 202014828 · LeaseholderMaladministration
Orders or recommendations: Compensation, Staff Training
- 7 June 2021Case 202012911 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint refers to: The landlord’s response to the resident’s report of the vegetation being removed from the trellis that runs along the boundary of her garden. The landlord’s handling of the associated complaint.”
Orders or recommendations: Compensation, Policy Review, Staff Training, Take Specific Action (non-repair)
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