Check your landlordLandlord
Cobalt Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 18
- May 2021 to March 2026
- Maladministration found
- 72%
- 13 of 18 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 18 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 9 | 50% |
| Partial maladministration | 4 | 22% |
| Reasonable redress | 4 | 22% |
| Outside jurisdiction | 1 | 6% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 17 |
| Apology | 9 |
| Repairs | 5 |
| Other | 4 |
| Take Specific Action (non-repair) | 4 |
| Case Review | 2 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 9 | 8 | |
| Repairs (includes damp and mould) | 8 | 6 | |
| Information and data management | 3 | 3 | |
| Moving/ | 3 | 1 | |
| ASB/ | 2 | 1 | |
| Financial | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 2 | |
| 2022 | 2 | 0 | |
| 2023 | 2 | 2 | |
| 2024 | 3 | 2 | |
| 2025 | 7 | 6 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
5,788 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 6
- Findings
- 14
- Maladministration findings
- 13
- Maladministration rate (share of findings)
- 100%
- Severe maladministration findings
- 0
- Compensation ordered
- £3,250
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,773 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 98.8%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 18The 10 most recent of 18 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 11 March 2026Case 202345595 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Guttering, drainpipe, and chimney breast repairs. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 24 July 2025Case 202415788 · Assured TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord's handling of: The resident’s reports of damp and mould. The resident’s reports of a roof leak. The replacement of the resident’s windows and doors. The resident’s reports of repairs needed to a concrete step. The…”
Orders or recommendations: Apology, Compensation, Repairs
- 26 June 2025Case 202323944 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and repairs in the bathroom. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 24 June 2025Case 202113543 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Concerns about his service charge. Request for information. The Ombudsman has also looked at the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 16 April 2025Case 202335451 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's administration of the resident's property pool plus (PPP) application and request it uploads supporting documents.”
Orders or recommendations: Compensation
- 25 February 2025Case 202319550 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: Rat droppings in the loft. Issues with the roof and guttering and subsequent damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 25 February 2025Case 202318032 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint relates to the landlord’s response to the resident’s concerns about damp.”
Orders or recommendations: Apology, Compensation
- 12 February 2025Case 202318338 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of a personal injury. Reports of delays to complete multiple repairs. Associated complaint.”
Recommendations: Compensation, Other
- 28 November 2024Case 202410694 · Assured Shorthold TenancyReasonable redress
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of: Her reports of antisocial behaviour (ASB). Approving her application on a mutual exchange website.”
Recommendations: Compensation
- 30 September 2024Case 202218996 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: response to the resident’s reports about repair issues at her property, including damp and mould; complaints handling.”
Orders or recommendations: Apology, Compensation, Repairs
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