Check your landlordLandlord
Co-operative Development Society Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 3
- June 2021 to September 2024
- Maladministration found
- 2 of 3
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 3 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Partial maladministration | 2 |
| Unknown | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 2 |
| Take Specific Action (non-repair) | 2 |
| Apology | 1 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Estate Management | 2 | 1 | |
| Managing Relations | 2 | 1 | |
| Financial | 1 | 0 | |
| Repairs (includes damp and mould) | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 1 | 1 | |
| 2023 | 0 | 0 | |
| 2024 | 1 | 0 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 3The 3 most recent of 3 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 24 September 2024Case 202207573 · Assured TenancyUnknown
What the complaint was about (from the ruling) (shortened) “The complaint is about: the landlord’s response to repairs to the communal lift, the resident’s request for the landlord to impose future sanctions on the lift contractor for any poor service. The Ombudsman has also considered the landlord’s complaint…”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 15 February 2022Case 202117248Partial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The resident’s request for repairs to her windows. The resident’s request for a replacement kitchen.”
Orders or recommendations: Compensation, Repairs
- 24 June 2021Case 202014369 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of: the removal of plants from a neighbouring garden; the procurement of a new estate gardening contract; the related complaint.”
Orders or recommendations: Take Specific Action (non-repair)
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