Check your landlordLandlord
Clarion Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 931
- December 2020 to July 2026
- Maladministration found
- 70%
- 649 of 931 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 3
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 10 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 931 rulings.
The Ombudsman has published further reports or orders about this landlord
Special report, published 10 October 2022. Read the report
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 3 | 0% |
| Maladministration | 272 | 29% |
| Partial maladministration | 374 | 40% |
| Reasonable redress | 112 | 12% |
| No maladministration | 114 | 12% |
| Outside jurisdiction | 39 | 4% |
| Mediation | 17 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 768 |
| Apology | 388 |
| Take Specific Action (non-repair) | 333 |
| Repairs | 160 |
| Other | 152 |
| Case Review | 112 |
| Staff Training | 98 |
| Policy Review | 79 |
| Process Change | 52 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 579 | 462 | |
| Repairs (includes damp and mould) | 468 | 364 | |
| Financial | 153 | 106 | |
| ASB/ | 117 | 77 | |
| Moving/ | 114 | 83 | |
| Estate Management | 108 | 67 | |
| Information and data management | 58 | 53 | |
| Health and Safety (inc. building safety) | 48 | 39 | |
| Occupancy Rights | 33 | 23 | |
| Planned Works | 12 | 9 | |
| Enquiry stage | 1 | 1 |
A ruling can have more than one category tag. 72 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 6 | 2 | |
| 2021 | 114 | 52 | |
| 2022 | 96 | 44 | |
| 2023 | 144 | 116 | |
| 2024 | 160 | 125 | |
| 2025 | 309 | 235 | |
| 2026 | 102 | 75 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
120,965 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 424
- Findings
- 1,041
- Maladministration findings
- 566
- Maladministration rate (share of findings)
- 56%
- Severe maladministration findings
- 10
- Compensation ordered
- £305,392
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
109,035 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 30%
- Stage 2 answered on time
- 48.5%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Name in the Regulator’s data: Clarion Housing Group Limited.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 931The 10 most recent of 931 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 14 July 2026Case 202506813 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Damp and mould. The associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 30 June 2026Case 202326766 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Application for a parking space. Complaint.”
Recommendations: Compensation
- 25 June 2026Case 202521255 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s concerns about: The landlord’s letter that her visitor had caused antisocial behaviour (ASB). The landlord’s decision to place a risk marker on the resident’s record. A bed bug infestation in her flat. The conduct of a member of…”
Orders or recommendations: Apology, Compensation
- 25 June 2026Case 202341727 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: the tenancy termination process the resident’s request for a credit refund the complaint”
Orders or recommendations: Apology, Compensation
- 24 June 2026Case 202432223 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of repairs to his kitchen cupboard doors. Associated complaint.”
- 16 June 2026Case 202538269 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: A reported leak in the wet room and associated repairs to the kitchen ceiling. Reports of mould. The associated complaint.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 12 June 2026Case 202535807 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s concerns about: Its processing of his personal data, including accuracy and consent. Reasonable adjustments at the tenancy sign-up. Appropriateness of a safeguarding referral. Communication about a cooker hood installation. The…”
Orders or recommendations: Apology, Compensation
- 8 June 2026Case 202504250 · Assured Shorthold TenancyMediation
What the complaint was about (from the ruling) “The complaint is about how the landlord handled the resident’s service charge queries and the information it provided.”
Orders or recommendations: Take Specific Action (non-repair)
- 29 May 2026Case 202532429 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of reports of a leak. The landlord’s handling of reports of damp and mould. The landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 29 May 2026Case 202404262 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of a defective window. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
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