Check your landlordLandlord
City of York Council
Also published by the Ombudsman as: York City Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 10
- February 2022 to March 2026
- Maladministration found
- 80%
- 8 of 10 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 10 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 2 | 20% |
| Partial maladministration | 6 | 60% |
| No maladministration | 2 | 20% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 8 |
| Apology | 6 |
| Policy Review | 5 |
| Other | 4 |
| Repairs | 3 |
| Take Specific Action (non-repair) | 2 |
| Case Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 6 | 6 | |
| ASB/ | 4 | 3 | |
| Repairs (includes damp and mould) | 4 | 4 | |
| Moving/ | 2 | 1 | |
| Estate Management | 1 | 0 | |
| Financial | 1 | 1 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 2 | 1 | |
| 2023 | 2 | 1 | |
| 2024 | 2 | 2 | |
| 2025 | 2 | 2 | |
| 2026 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
8,299 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 5
- Findings
- 15
- Maladministration findings
- 11
- Maladministration rate (share of findings)
- 79%
- Severe maladministration findings
- 0
- Compensation ordered
- £3,150
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
7,481 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 54.7%
- Stage 2 answered on time
- 40%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 10The 10 most recent of 10 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 20 March 2026Case 202503208 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of poor property condition and outstanding repairs. Reports of damp and mould. Reports of antisocial behaviour (ASB) from neighbours. Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 19 February 2026Case 202412543 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of noise and vibration nuisance. Request for sound insulation works. Complaint.”
Orders or recommendations: Apology, Compensation
- 9 September 2025Case 202447972 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s reports of: Issues with the condition of the property when she moved in. Outstanding repairs to the property, including the condition of the kitchen, and the related damp and mould The…”
Orders or recommendations: Apology, Compensation, Policy Review, Repairs
- 4 September 2025Case 202324420 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to the resident’s windows. We have also considered the associated complaint.”
Orders or recommendations: Apology, Compensation, Other, Policy Review, Repairs
- 23 December 2024Case 202344656 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s concerns about damp, mould, and water ingress. The landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Policy Review, Repairs, Take Specific Action (non-repair)
- 19 February 2024Case 202205355 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s : Insurance claim; Subject access request (SAR); Reports of damp, mould and associated outstanding repairs; Complaint.”
Orders or recommendations: Apology, Compensation, Other, Policy Review
- 16 February 2023Case 202205506 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord's response to the resident's reports about ongoing noise nuisance. The landlord’s decision to not allow the resident to move until they have lived in their property for 12 months.”
Recommendations: Other
- 3 January 2023Case 202204432 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: response to the resident’s reports about her neighbour and their dog’s behaviour; complaints handling.”
Orders or recommendations: Compensation, Other, Policy Review
- 5 July 2022Case 202106125 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: the landlord’s handling of the resident’s reports of repairs required to the bathroom, including its decision not to replace the bathroom following the Right to Buy (RTB) application. the landlord’s handling of the formal complaint.”
Orders or recommendations: Compensation
- 10 February 2022Case 202105890 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s initial decision to refuse to remove a tree from the rear garden of the property.”
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