Check your landlordLandlord
City of London Corporation
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 7
- August 2023 to November 2025
- Maladministration found
- 5 of 7
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 7 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 3 |
| Partial maladministration | 2 |
| No maladministration | 1 |
| Outside jurisdiction | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 5 |
| Apology | 3 |
| Repairs | 2 |
| Staff Training | 2 |
| Take Specific Action (non-repair) | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 5 | 4 | |
| Repairs (includes damp and mould) | 4 | 3 | |
| Moving/ | 1 | 0 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2023 | 1 | 0 | |
| 2024 | 0 | 0 | |
| 2025 | 6 | 5 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
2,882 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 9
- Findings
- 18
- Maladministration findings
- 10
- Maladministration rate (share of findings)
- 59%
- Severe maladministration findings
- 0
- Compensation ordered
- £3,140
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
1,923 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 97.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 7The 7 most recent of 7 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 28 November 2025Case 202336072 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of a flooded balcony. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation
- 14 November 2025Case 202335509 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s door repair. The complaint.”
Orders or recommendations: Compensation
- 18 August 2025Case 202431587 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of leaks into the property, and the subsequent damage caused. The Ombudsman has also considered the landlord’s complaints handling.”
- 30 April 2025Case 202423204 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of a leak from the roof. The Ombudsman has also investigated the landlord’s complaints handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 30 April 2025Case 202322550 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s queries and concerns about a major works programme. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Staff Training
- 28 March 2025Case 202322236 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s reports of a leak affecting the utility room and the landing area. The landlord’s handling of the resident’s reports of water penetration through the patio doors.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 24 August 2023Case 202119697 · Shared OwnershipOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s request to purchase the remaining share of the property. Response to the resident’s concerns regarding a valuation of the property.”
Orders or recommendations: Staff Training
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.