Check your landlordLandlord
City of Lincoln Council
Also published by the Ombudsman as: Lincoln City Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 13
- August 2021 to February 2026
- Maladministration found
- 85%
- 11 of 13 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 13 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 6 | 46% |
| Partial maladministration | 5 | 38% |
| No maladministration | 2 | 15% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 11 |
| Apology | 9 |
| Take Specific Action (non-repair) | 9 |
| Case Review | 3 |
| Other | 2 |
| Repairs | 2 |
| Staff Training | 2 |
| Policy Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 8 | 8 | |
| Repairs (includes damp and mould) | 7 | 5 | |
| ASB/ | 3 | 2 | |
| Financial | 2 | 2 | |
| Health and Safety (inc. building safety) | 2 | 2 | |
| Estate Management | 1 | 1 | |
| Information and data management | 1 | 1 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 0 | 0 | |
| 2023 | 0 | 0 | |
| 2024 | 6 | 6 | |
| 2025 | 3 | 2 | |
| 2026 | 3 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
8,105 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 8
- Findings
- 19
- Maladministration findings
- 14
- Maladministration rate (share of findings)
- 74%
- Severe maladministration findings
- 1
- Compensation ordered
- £4,064
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
7,780 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 93.4%
- Stage 2 answered on time
- 78.3%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 13The 10 most recent of 13 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 26 February 2026Case 202527811 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s reports of damp and mould and the related repairs. Complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Other
- 5 February 2026Case 202448151 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s response to: The resident’s reports of antisocial behaviour (ASB). Staff conduct. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Staff Training, Take Specific Action (non-repair)
- 27 January 2026Case 202513116 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s responses to the resident’s reports about neighbours having dogs in the block. We have also investigated the landlord’s response to the complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 9 December 2025Case 202514255 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: Repairs, in particular the staircase, doorways, and plastering. Lead pipe replacement works. Adaptations. Asbestos testing. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 31 July 2025Case 202416961 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of issues with the boiler and a lack of heating and hot water.”
Recommendations: Take Specific Action (non-repair)
- 17 April 2025Case 202425384 · OtherPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. The Ombudsman has also assessed the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 18 December 2024Case 202312018 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: reports of damp and mould in her bathroom associated complaint”
Orders or recommendations: Compensation, Repairs, Take Specific Action (non-repair)
- 21 October 2024Case 202222063 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s: Reports of a missed appointment to uncap gas at a neighbouring property. Query relating to pets on the homefinder service. Reports of inappropriate responses from staff members. Query…”
Orders or recommendations: Apology, Compensation, Other, Policy Review
- 30 August 2024Case 202229509 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the resident’s: Reports about outstanding repairs in her property. Reports about damp and mould in her property. The associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 9 August 2024Case 202304912 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s handling of the reports that she had to pay council tax on 2 properties. The landlord’s response to the resident’s report that it had her incorrect phone number. The landlord’s handling of the resident’s reports that…”
Orders or recommendations: Compensation
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