Check your landlordLandlord
City of Doncaster Council
Also published by the Ombudsman as: Doncaster Metropolitan Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 20
- March 2021 to March 2026
- Maladministration found
- 60%
- 12 of 20 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 20 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 2 | 10% |
| Partial maladministration | 10 | 50% |
| No maladministration | 6 | 30% |
| Outside jurisdiction | 2 | 10% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 11 |
| Other | 7 |
| Apology | 6 |
| Take Specific Action (non-repair) | 5 |
| Policy Review | 2 |
| Repairs | 2 |
| Case Review | 1 |
| Process Change | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 13 | 9 | |
| Repairs (includes damp and mould) | 7 | 3 | |
| ASB/ | 6 | 5 | |
| Moving/ | 4 | 3 | |
| Financial | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 0 | |
| Information and data management | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 2 | 1 | |
| 2023 | 2 | 2 | |
| 2024 | 4 | 3 | |
| 2025 | 6 | 2 | |
| 2026 | 5 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
20,194 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 12
- Findings
- 28
- Maladministration findings
- 5
- Maladministration rate (share of findings)
- 19%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,250
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
19,898 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 99.7%
- Stage 2 answered on time
- 98.4%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 20The 10 most recent of 20 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 31 March 2026Case 202529246 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports about the condition of and repairs to the roof. Associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs
- 31 March 2026Case 202308597 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Concerns of who her landlord was. Associated complaint. We have not made orders for the landlord to put things right.”
- 18 February 2026Case 202322790 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: The rent account. Reports about staff conduct. The complaint.”
Orders or recommendations: Compensation
- 30 January 2026Case 202442198 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about: Staff conduct. The associated complaint.”
Orders or recommendations: Apology
- 23 January 2026Case 202519515 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Request for the neighbour’s raised flowerbed to be removed. Complaint.”
- 27 November 2025Case 202507105 · OtherOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the condition of the property when it was let and the landlord’s response to reports of repair, including damp and mould.”
- 20 October 2025Case 202409587 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Investigation of counter allegations made about the resident’s behaviour. Response to the resident’s reports about the smell of dog faeces in the building. Handling of the resident’s reports…”
Orders or recommendations: Apology, Compensation, Other, Policy Review, Take Specific Action (non-repair)
- 30 April 2025Case 202422091 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response about the resident’s antisocial behaviour (ASB) reports.”
- 17 April 2025Case 202320184 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of: The delays in its out of hours telephone number being answered. The associated complaint.”
Recommendations: Process Change
- 15 April 2025Case 202341833 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's response to the resident’s reports that the shower was not working when the property was let.”
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.