Check your landlordLandlord
Christian Action (Enfield) Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 10
- August 2021 to December 2025
- Maladministration found
- 90%
- 9 of 10 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 10 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 10% |
| Maladministration | 4 | 40% |
| Partial maladministration | 4 | 40% |
| Reasonable redress | 1 | 10% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 10 |
| Apology | 8 |
| Take Specific Action (non-repair) | 6 |
| Other | 3 |
| Case Review | 1 |
| Process Change | 1 |
| Repairs | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 6 | 5 | |
| Managing Relations | 5 | 4 | |
| ASB/ | 1 | 1 | |
| Estate Management | 1 | 1 | |
| Financial | 1 | 1 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag. 3 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 1 | 0 | |
| 2023 | 3 | 3 | |
| 2024 | 1 | 1 | |
| 2025 | 4 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
1,511 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 2
- Findings
- 6
- Maladministration findings
- 5
- Maladministration rate (share of findings)
- 83%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,500
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
1,397 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 52.9%
- Stage 2 answered on time
- 57.1%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 10The 10 most recent of 10 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 24 December 2025Case 202343167 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of: An issue with the boiler thermostat leaving him unable to control the heating. Reports of mice. Reports that its contractor left a mess following works in his home. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Staff Training, Take Specific Action (non-repair)
- 18 March 2025Case 202316097 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: request for a stock condition survey request for bathroom repairs report of a leak The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 24 February 2025Case 202337945 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from her neighbours. Request for a management move. The Ombudsman has also considered the landlord’s complaints handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 31 January 2025Case 202313329 · Assured Shorthold TenancyMaladministration
Orders or recommendations: Apology, Compensation, Other
- 7 May 2024Case 202310927 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to repair issues. Response to the resident’s request to be rehoused.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 17 November 2023Case 202200500 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of the resident’s request for compensation in recognition of damaged belongings.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 31 August 2023Case 202211405 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint concerns the landlord’s handling of the resident’s reporting of damp and mould at the property. This report has also considered: The complaints handling. The record keeping.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 7 August 2023Case 202105986 · Assured TenancySevere maladministration
What the complaint was about (from the ruling) “The complaint relates to: The landlord’s management of the resident’s antisocial behaviour (ASB) complaints. The landlord’s management of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 27 May 2022Case 202106329 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of it being excessively cold in the property. The resident’s complaint.”
Recommendations: Compensation, Other
- 18 August 2021Case 202103069 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint refers to: The landlord’s handling of repairs needed to the guttering outside the resident’s property and internal works required following water damage. The landlord’s record keeping.”
Orders or recommendations: Compensation, Process Change, Repairs
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