Check your landlordLandlord
Chesterfield Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 8
- August 2022 to January 2026
- Maladministration found
- 6 of 8
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 8 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 4 |
| Partial maladministration | 2 |
| Reasonable redress | 1 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 7 |
| Apology | 3 |
| Take Specific Action (non-repair) | 3 |
| Process Change | 2 |
| Case Review | 1 |
| Other | 1 |
| Policy Review | 1 |
| Repairs | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 6 | 5 | |
| Repairs (includes damp and mould) | 5 | 4 | |
| ASB/ | 1 | 0 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Moving/ | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 2 | 1 | |
| 2023 | 1 | 1 | |
| 2024 | 2 | 2 | |
| 2025 | 2 | 1 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
9,026 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 5
- Findings
- 9
- Maladministration findings
- 8
- Maladministration rate (share of findings)
- 89%
- Severe maladministration findings
- 0
- Compensation ordered
- £2,950
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
8,728 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 74.7%
- Stage 2 answered on time
- 46.2%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 8The 8 most recent of 8 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 8 January 2026Case 202434129 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of: A repair to the bathroom extractor fan. The complaint.”
Orders or recommendations: Apology, Compensation, Process Change, Staff Training
- 28 August 2025Case 202418945 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of reports of damp and mould throughout his property.”
Orders or recommendations: Case Review, Compensation, Other, Repairs
- 8 January 2025Case 202227489 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of damp and mould.”
Recommendations: Compensation, Take Specific Action (non-repair)
- 20 September 2024Case 202307997 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: the landlord’s exclusion of the resident’s property from a roof replacement programme, the landlord’s handling of repairs to the property’s external footpaths. The Ombudsman has also considered the landlord's complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 19 August 2024Case 202219761 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s: Concern about the condition of the property when it was let to him in 2014. Reports of repairs, including his concerns about subsidence and contamination in the garden. Concern it committed…”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 25 May 2023Case 202120286 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s request to assign her tenancy to her son. The associated complaint.”
Orders or recommendations: Compensation
- 29 September 2022Case 202005710 · Secure TenancyMaladministration
Orders or recommendations: Compensation
- 9 August 2022Case 202109856 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint was about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) including the request for a management move. T he landlord’s decision to send the resident a warning letter. The landlord’s complaint handling.”
Recommendations: Policy Review, Process Change
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.