Check your landlordLandlord
Cheshire West and Chester Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 3
- January 2025 to April 2026
- Maladministration found
- 3 of 3
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 3 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 3 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Apology | 3 |
| Compensation | 3 |
| Other | 2 |
| Case Review | 1 |
| Policy Review | 1 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 2 | 2 | |
| ASB/ | 1 | 1 | |
| Financial | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2025 | 1 | 1 | |
| 2026 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,305 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 47%
- Stage 2 answered on time
- 90.2%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 3The 3 most recent of 3 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 16 April 2026Case 202504153 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s request for reimbursement of fencing costs. The complaint.”
Orders or recommendations: Apology, Compensation
- 9 March 2026Case 202329111 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s reports of noise transfer. The associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Other
- 13 January 2025Case 202407050 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs for damp and mould. The Ombudsman has also investigated the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Other, Policy Review, Repairs
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