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Cheshire Peaks & Plains Housing Trust
Also published by the Ombudsman as: Cheshire Peaks & Plains Housing Trust Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 19
- November 2020 to November 2025
- Maladministration found
- 53%
- 10 of 19 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 2 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 19 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 5 | 26% |
| Partial maladministration | 5 | 26% |
| Reasonable redress | 3 | 16% |
| No maladministration | 6 | 32% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 10 |
| Apology | 4 |
| Take Specific Action (non-repair) | 4 |
| Other | 3 |
| Repairs | 3 |
| Case Review | 2 |
| Policy Review | 2 |
| Process Change | 2 |
| Staff Training | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 9 | 8 | |
| Repairs (includes damp and mould) | 9 | 5 | |
| Estate Management | 4 | 3 | |
| ASB/ | 3 | 1 | |
| Financial | 2 | 1 | |
| Moving/ | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag. 3 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 8 | 4 | |
| 2022 | 2 | 1 | |
| 2023 | 4 | 2 | |
| 2024 | 1 | 1 | |
| 2025 | 3 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
5,674 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 5
- Findings
- 9
- Maladministration findings
- 4
- Maladministration rate (share of findings)
- 44%
- Severe maladministration findings
- 2
- Compensation ordered
- £4,320
Name in the Ombudsman’s report: Cheshire Peaks & Plains Housing Trust Limited.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,287 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Name in the Regulator’s data: Cheshire Peaks & Plains Housing Trust Limited.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 19The 10 most recent of 19 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 21 November 2025Case 202413754 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s response to: The resident’s request for a new bath. The resident’s complaint.”
Orders or recommendations: Apology, Compensation
- 29 September 2025Case 202421499 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about her tenancy, including the type of rent paid and affordability. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 2 May 2025Case 202326951 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of a repair to the resident’s paving stones and patio.”
- 31 July 2024Case 202315451 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Damp and mould in the property. A series of leaks in the resident’s bathroom. The Ombudsman has also looked at the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs
- 18 December 2023Case 202207011 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) (shortened) “The resident’s complaint is about the landlord’s response to: The resident’s reports of issues with bin store maintenance. The resident’s reports of drug dealing from a neighbouring property. The resident’s concerns about communal window cleaning and…”
Recommendations: Process Change, Take Specific Action (non-repair)
- 31 May 2023Case 202216157 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of dog fouling in the resident’s shared garden.”
Recommendations: Policy Review
- 2 May 2023Case 202204920 · ApplicantMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s right to buy application.”
Orders or recommendations: Compensation
- 20 February 2023Case 202211333 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: response to the resident’s request for a pathway to be replaced in her garden; response to the resident’s request for a like-for-like replacement front door; response to the resident’s concerns regarding the behaviour…”
Orders or recommendations: Compensation, Other, Repairs, Staff Training
- 8 June 2022Case 202120405 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of noise nuisance coming from the floorboards above her property.”
- 29 March 2022Case 202106617 · Assured TenancyPartial maladministration
Orders or recommendations: Compensation, Take Specific Action (non-repair)
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