Check your landlordLandlord
Chelmer Housing Partnership Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 19
- September 2021 to August 2025
- Maladministration found
- 63%
- 12 of 19 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 19 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 7 | 37% |
| Partial maladministration | 5 | 26% |
| Reasonable redress | 3 | 16% |
| No maladministration | 4 | 21% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 17 |
| Take Specific Action (non-repair) | 8 |
| Apology | 3 |
| Other | 3 |
| Policy Review | 3 |
| Repairs | 2 |
| Staff Training | 2 |
| Case Review | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 8 | 6 | |
| ASB/ | 6 | 3 | |
| Repairs (includes damp and mould) | 5 | 4 | |
| Moving/ | 3 | 1 | |
| Estate Management | 2 | 1 | |
| Financial | 2 | 2 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 1 | |
| 2022 | 2 | 1 | |
| 2023 | 4 | 4 | |
| 2024 | 3 | 1 | |
| 2025 | 8 | 5 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
11,533 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 8
- Findings
- 15
- Maladministration findings
- 4
- Maladministration rate (share of findings)
- 27%
- Severe maladministration findings
- 0
- Compensation ordered
- £5,775
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
10,608 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 96.6%
- Stage 2 answered on time
- 59.8%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 19The 10 most recent of 19 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 29 August 2025Case 202416866 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.”
Recommendations: Compensation
- 26 August 2025Case 202216566 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Request for details of her service charge costs. Concerns about the standard of cleaning in the communal areas.”
Orders or recommendations: Compensation, Other, Take Specific Action (non-repair)
- 11 July 2025Case 202433911 · Assured Shorthold TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The condition of the property at the start of the tenancy and the subsequent repairs. The resident’s complaint.”
Recommendations: Compensation, Other
- 19 May 2025Case 202300166 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s defects reports. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Policy Review
- 24 February 2025Case 202417572 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord's handling of the resident’s reports of anti-social behaviour (ASB). The landlord's handling of the resident’s concerns about the standard of communal cleaning. The landlord’s handling of the resident’s request to move.”
Recommendations: Compensation
- 12 February 2025Case 202328124 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the resident’s: Reports of property repairs. Concerns about communication about his rent.”
Orders or recommendations: Compensation, Repairs
- 29 January 2025Case 202307215 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) including dumping of rubbish by a neighbour. Complaint handling.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 17 January 2025Case 202329601 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord handled the resident’s requests for it to remove waste from her garden. We have also considered the landlord’s record keeping.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 29 May 2024Case 202308683 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) by her neighbour and her request to move.”
Recommendations: Take Specific Action (non-repair)
- 25 March 2024Case 202122681 · Assured TenancyMaladministration
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
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