Check your landlordLandlord
Charnwood Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 16
- August 2021 to March 2026
- Maladministration found
- 69%
- 11 of 16 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 16 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 6% |
| Maladministration | 5 | 31% |
| Partial maladministration | 5 | 31% |
| Reasonable redress | 1 | 6% |
| No maladministration | 2 | 13% |
| Outside jurisdiction | 1 | 6% |
| Mediation | 1 | 6% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 12 |
| Apology | 9 |
| Repairs | 3 |
| Take Specific Action (non-repair) | 3 |
| Case Review | 2 |
| Other | 2 |
| Policy Review | 2 |
| Staff Training | 2 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 11 | 8 | |
| Managing Relations | 6 | 6 | |
| Financial | 3 | 1 | |
| Moving/ | 2 | 1 | |
| ASB/ | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 2 | 1 | |
| 2023 | 3 | 2 | |
| 2024 | 3 | 3 | |
| 2025 | 6 | 4 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
5,812 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 10
- Findings
- 21
- Maladministration findings
- 12
- Maladministration rate (share of findings)
- 63%
- Severe maladministration findings
- 0
- Compensation ordered
- £6,612
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,430 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 91.3%
- Stage 2 answered on time
- 56.8%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 16The 10 most recent of 16 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 12 March 2026Case 202520544 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Damp and mould. The resident’s move to temporary accommodation. The resident’s request for an asbestos survey. The complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 30 September 2025Case 202501861 · Secure TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of drains flooding in the garden of the property.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 28 August 2025Case 202431637 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s reports of repair issues, including insulation, windows, and soffits. Complaints handling.”
Orders or recommendations: Compensation, Repairs
- 27 August 2025Case 202336968 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: response to the resident’s reports of damp in the bathroom and kitchen. advice about internal doors. communication about replacing the kitchen. complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 27 August 2025Case 202325335 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the amount of compensation the landlord offered the resident.”
- 8 August 2025Case 202446541 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property.”
Orders or recommendations: Apology, Compensation, Other
- 28 March 2025Case 202229093 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of a sewage leak at the property. The formal complaint.”
Orders or recommendations: Apology, Case Review, Compensation
- 18 November 2024Case 202222678 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s requests for the property’s repair records.”
Orders or recommendations: Apology, Compensation, Other
- 26 June 2024Case 202308618 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the installation of a new kitchen. This Service has also considered the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation
- 27 March 2024Case 202208480 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of: The resident’s report of mould on 6 January 2022, and the associated complaint. An emergency request for repair following a water leak on 17 January 2022.”
Orders or recommendations: Compensation, Repairs
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.