Check your landlordLandlord
Central Bedfordshire Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 7
- July 2022 to February 2026
- Maladministration found
- 6 of 7
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 7 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 2 |
| Partial maladministration | 4 |
| Reasonable redress | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 6 |
| Apology | 5 |
| Process Change | 3 |
| Take Specific Action (non-repair) | 3 |
| Other | 2 |
| Case Review | 1 |
| Policy Review | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 5 | 5 | |
| Repairs (includes damp and mould) | 3 | 3 | |
| ASB/ | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 1 | 0 | |
| 2023 | 1 | 1 | |
| 2024 | 1 | 1 | |
| 2025 | 3 | 3 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
6,024 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 4
- Findings
- 9
- Maladministration findings
- 5
- Maladministration rate (share of findings)
- 56%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,635
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,542 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 50.5%
- Stage 2 answered on time
- 76.5%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 7The 7 most recent of 7 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 February 2026Case 202524985 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord delayed in responding to the resident’s complaint but explained that this was because her complaint was complex. It appropriately sought extensions and replied in full to all her points.”
Orders or recommendations: Compensation, Other
- 9 December 2025Case 202431480 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to a leak and an associated repair. We have also investigated the landlord’s response to the complaint.”
Orders or recommendations: Apology, Compensation
- 22 May 2025Case 202300740 · Secure TenancyPartial maladministration
Orders or recommendations: Apology, Compensation, Process Change
- 25 February 2025Case 202318358 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s responses to the resident’s complaints about: His heating and hot water. Work to the boiler and a gas leak.”
Orders or recommendations: Apology, Compensation, Process Change, Take Specific Action (non-repair)
- 27 February 2024Case 202224255 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to damp and mould following a leak in the property. Complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 3 November 2023Case 202217828 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of: The resident’s reports of anti-social behaviour (‘ASB’); and The subsequent complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Process Change, Staff Training, Take Specific Action (non-repair)
- 13 July 2022Case 202109175 · ApplicantReasonable redress
What the complaint was about (from the ruling) “The complaint concerns the landlord’s handling of the resident’s request to succeed to the tenancy.”
Recommendations: Other
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