Check your landlordLandlord
Castles & Coasts Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 10
- September 2022 to April 2026
- Maladministration found
- 60%
- 6 of 10 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 10 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 1 | 10% |
| Partial maladministration | 5 | 50% |
| Reasonable redress | 2 | 20% |
| No maladministration | 2 | 20% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 8 |
| Apology | 5 |
| Other | 2 |
| Policy Review | 1 |
| Process Change | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 6 | 4 | |
| Estate Management | 5 | 3 | |
| Financial | 2 | 2 | |
| Moving/ | 2 | 1 | |
| Repairs (includes damp and mould) | 2 | 1 | |
| ASB/ | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 1 | 0 | |
| 2023 | 0 | 0 | |
| 2024 | 4 | 3 | |
| 2025 | 4 | 2 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
7,446 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 5
- Findings
- 13
- Maladministration findings
- 4
- Maladministration rate (share of findings)
- 31%
- Severe maladministration findings
- 0
- Compensation ordered
- £3,346
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
6,725 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 99.4%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 10The 10 most recent of 10 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 16 April 2026Case 202532143 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: a) Reports of staff conduct. b) Reports of ASB. c) Subject Access Request (SAR). d) Associated complaints.”
Orders or recommendations: Apology, Compensation
- 11 November 2025Case 202423925 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Car parking issues and incorrect flat signs. The resident’s complaint.”
Orders or recommendations: Apology, Compensation
- 22 August 2025Case 202419776 · ApplicantReasonable redress
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: The resident’s housing application and in particular, the withdrawal of a property offer that the resident believes was due to his request to grow and use cannabis for medicinal use, along with his request…”
Recommendations: Other
- 7 May 2025Case 202415888 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of damp and mould.”
Recommendations: Compensation
- 28 April 2025Case 202317613 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Remedial work to the resident’s garden . The resident’s request for her hedge to be replaced with fencing. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Process Change
- 1 October 2024Case 202225464 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s concerns about winter gritting. The related complaint handling.”
Recommendations: Take Specific Action (non-repair)
- 30 August 2024Case 202233852 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: handling of enquires about quotations needed for major roof works. response to a request that a Section 20 consultation take place for the works. communication regarding a referral to the First Tier Tribunal (FTT) to…”
Orders or recommendations: Apology, Compensation
- 18 June 2024Case 202122765 · Assured TenancyPartial maladministration
Orders or recommendations: Compensation
- 12 March 2024Case 202221875 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the sale of the late resident’s property. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.”
Orders or recommendations: Apology, Compensation, Policy Review
- 23 September 2022Case 202116974 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: response to a request to install a driveway to the front of the resident’s property; response to a request for a fence in the resident’s back garden; complaint handling.”
Recommendations: Compensation, Other
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.